LCD messages

Message

Cause

Action

Details

BLACK INK CHANGED?

The machine is prompting you

If you replaced the black ink tank,

p. 9-4

 

to confirm whether you replaced

press [2]. If you did not, press [3].

 

 

the black ink tank.

 

 

 

 

 

 

BLACK INK LOW

The ink level in the black ink

Make sure you have a new black ink

p. 9-1

 

tank is low.

tank ready to replace the used one

 

 

 

when it runs out. If the machine stops

 

 

 

printing when copying or photo

 

 

 

printing, press [Resume] to continue

 

 

 

printing. However, note that ink may

 

 

 

run out. If print quality deteriorates or

 

 

 

output is blank, replace the ink tank.

 

 

 

 

 

CANNOT START

You disconnect the USB cable

Wait for approximately one minute. If

 

 

while printing from your

nothing happens, disconnect then

 

 

computer.

reconnect the power cord.

 

 

 

 

 

CARD READER BUSY

You tried to start photo printing

Wait until the card slot is no longer

 

 

when the card slot was in use by

being used by the computer.

 

 

the computer.

 

 

 

 

 

 

CARD READER ERROR

There is a problem with the card

Try switching to another mode or

 

 

slot.

turning the machine off and on. If the

 

 

 

message remains, contact the Canon

 

 

 

Customer Care Center.

 

 

 

 

 

CARD READER OFFLINE

The card slot may not be

Remove the memory card from the

p. 8-2

 

receiving any power.

card slot, turn the power off and on

 

 

 

again, then reinsert the memory card.

 

 

 

 

 

CARTRIDGE JAMMED

The printhead holder cannot

Clear the paper jam or whatever is

p. 10-11

 

move. This is normally due to a

obstructing the printhead holder and

 

 

paper jam.

then press [Resume]. Do not attempt

 

 

 

to move the printhead holder

 

 

 

manually.

 

 

 

 

 

CHECK PAPER SIZE

The size of the paper in the

Load the correct paper size or change

p. 3-8

 

multi-purpose tray and that

the paper size setting. Then press

p. 3-7

 

specified in the paper size

[Resume].

 

 

setting are different.

 

 

10

Troubleshooting

CHECK PRINTER

There may be an obstruction

(PRESS RESUME KEY)

that is not allowing the

 

printhead holder mechanism

 

to move.

Check for any obstruction (paper clip, p. 10-11 small object, etc.). Check also for a

paper jam and clear the jam if necessary. Then press [Resume] and start again. If the message does not clear after pressing [Resume], contact the Canon Customer Care Center.

The waste ink tank (which holds

Contact the Canon Customer Care

the ink used for printhead

Center to have the waste ink tank

cleaning) may be full.

replaced immediately.

 

 

Chapter 10

Troubleshooting 10-13