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Canon MultiPASS F20 MultiPASS Status Monitor messages

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MultiPASS Status Monitor messages

Display the MultiPASS Status Monitor on your computer to see the status of the machine.

On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to [MultiPASS Suite], then click [MultiPASS Status Monitor]. If a warning or attention is displayed, follow the instructions of the message.

If you cannot solve the problem

If you have a problem with your machine that you cannot solve with the information provided in this chapter, contact the Canon Customer Care Center.

•For e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.com)

•24-hour, Fax-On-Demand System for product specification and technical information

(1-800-526-4345)

•Technical support, free of service charges, Monday–Saturday (excluding holidays) for products still under warranty (1-757-413-2848)

NOTE

•Within Canada, call for technical support 24 hours a day, 7 days a week (1-800-OK-CANON).

•Support program specifics are subject to change without notice.

•Refer to the individual product information for warranty details.

CAUTION

•If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and contact the Canon technical support. Do not attempt to disassemble or repair the machine yourself.

IMPORTANT

• Attempting to repair the machine yourself may void the limited warranty.

If you contact the Canon technical support, make sure you have the following information ready:

•Product name: MultiPASS F20

•Serial number (located on the label located at the back of the machine)

•Details of the problem

•Steps taken to try to resolve the problem and the results

10-16Troubleshooting

Chapter 10

Contents

Page Page Viewing documentation provided in the CD-ROM Page 1: Introduction 2: Document handling 3: Print media handling 4: The MultiPASS Suite software— Basic operation 5: Printing from your computer— Basic operation 9: Maintenance 10: Troubleshooting 11: Machine settings Appendix: Specifications Location Power supply Handling Maintenance FCC Notice Page 1 Introduction Page Operation panel of the machine Page 2 Document handling Page 3 Print media handling Bubble Jet Paper LC-301 High Resolution Paper HR-101N Glossy Photo Paper GP-301/GP-301N Glossy Photo Cards FM-101 Matte Photo Paper MP-101 Photo Paper Plus Glossy PP-101 Photo Paper Pro PR-101 Photo Paper Pro PC-101S High Gloss Photo Film HG-201 Transparencies CF-102 Banner Paper BP-101 T-ShirtTransfers TR-201 General print media guidelines Page Page Loading paper Loading envelopes Page Loading banner paper Page Page Opening My MultiPASS Opening a document in the Viewer Opening the Status Monitor Opening the Toolbar Page Page Changing print settings with the Print Advisor Changing print settings manually Page 6 Copying Setting color or black & white copying Adjusting the image quality (resolution) Adjusting the exposure (density) Using preset copy ratios Using custom copy ratios Copying an image to fit the page Copying two pages on a single page Borderless copying Repeating an image on a page Page Creating a mirror image Shrinking an image to fit the page 7 Scanning Scanning with the MultiPASS Toolbar Customizing Toolbar buttons Scanning from within an application Using the [Scan] key on the operation panel 8 Photo printing from a memory card Inserting a memory card Removing a memory card Select a printing method All frames Single frame DPOF Printing an index Printing all frames Page Printing a single frame Page Printing a range of frames Page DPOF (Digital Print Order Format) printing Page Page Page Low ink warning When to replace an ink tank Guidelines Replacing an ink tank Page Resetting the ink counter Checking the ink level Flowchart of printhead maintenance Printing the nozzle check pattern Cleaning the printhead Aligning the printhead Page Cleaning the exterior Cleaning the scanning area Cleaning the roller Page 10 Troubleshooting Problems turning on the computer (when the MultiPASS Suite opens) Cannot print at all Cannot print to a shared printer Printing stops in the middle Paper does not feed properly Paper curls Meaningless characters and symbols are printing White streaks appear on the printout Printout is rubbed or stained Cannot make a copy Paper comes out but there is nothing copied on it Copy quality is poor Cannot scan a document Computer has hung up or frozen When you click a button on the Toolbar, another application opens When you click a button on the Toolbar, you want another application to open The image you have scanned looks dirty White margins appear around the scanned image White lines appear on the left side of the image Memory card is not recognized “?” is printed in the index Cannot write to the memory card (write protect error displayed in Windows) Removable disk does not appear in Windows Explorer Page Removing jams in the paper output tray Removing jams from the machine’s interior If there are repeated paper jams LCD messages Page Page MultiPASS Status Monitor messages 11 Machine settings Menu: ENLARGE/REDUCE Function key: [Copy] Menu: PAPER SELECT Menu: IMAGE QUALITY Menu: SPECIAL COPY Menu: INK VOLUME Menu: MAINTENANCE Menu: USER DATA Menu: PHOTO PRINT MODE Page Page Appendix Specifications Page Page Page Page Page Index Page Page Limited Warranty—U.S.Only Page Basic Guide