Troubleshooting

Check the following before contacting your Canon supplier.

The wireless controller does not work.

Check 1: The LED is not lit.

Response: Check that the plug is inserted into the main power outlet correctly and pushed in all the way. → P.14

Check 2: The LED is red.

Response: The camera is switched off. Press the pbutton on the wireless controller to switch the camera on. → P.21

Check 3: The LED is orange.

Response: Operation is restricted by the ID mode function. Reset the ID correctly or cancel ID mode operation. → P.29–31

Check 4: The LED is green.

Response: • Check the remaining charge in the wireless controller batteries.

•Ensure that you are using the wireless controller inside its effective range.

→P.15

There is no picture on the monitor.

Check 1: The LED is red.

Response: The camera is switched off. Press the pbutton on the wireless controller to switch the camera on. → P.21

Check 2: The components are not all connected correctly.

Response: Check that the components are all connected correctly. → P.13

Check 3: Power to the camera or monitor is not switched on.

Response: Turn power on for the camera and monitor. → P.14

Cannot adjust the camera head angle properly.

Check 1: The camera head will not move to the limit of its range of movement.

Response: Something has directly moved the camera head. Press the h button on the wireless controller. → P.16

Check 2: Restrictions have been applied to the range of camera head movement.

Response: Change the range of camera head movement. → P.26

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Canon VC-C4R instruction manual Troubleshooting, Wireless controller does not work, There is no picture on the monitor
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VC-C4, VC-C4R specifications

The Canon VC-C4R and VC-C4 are sophisticated and versatile video conferencing cameras designed to meet the needs of professional environments. These cameras are favored in settings such as corporate boardrooms, educational institutions, and houses of worship, enabling high-quality video capture and seamless integration with various video conferencing platforms.

One of the standout features of the VC-C4R and VC-C4 is their exceptional zoom capabilities. Both models offer a 20x optical zoom, allowing users to capture detailed close-ups even from a distance. This feature is particularly advantageous in large meeting rooms or auditoriums where participants may be spread out, ensuring that every individual can be clearly seen without any loss in image quality.

In addition to their powerful zoom functionality, the Canon VC-C4R and VC-C4 are equipped with advanced auto-focus technology. This ensures that the camera quickly and accurately focuses on subjects, delivering sharp and crisp images. The auto-focus feature is an essential characteristic for dynamic environments where speakers may move around or when capturing action in real-time.

Another notable technology incorporated into these cameras is the high-quality imaging sensor, which allows for excellent low-light performance. This capability ensures that the camera can operate effectively in various lighting conditions, providing clear and vibrant video even in dimly lit spaces. Coupled with a wide dynamic range, the VC-C4R and VC-C4 accurately render colors and details, enhancing the overall viewing experience.

Connectivity is a crucial aspect of the VC-C4R and VC-C4. Both models support various output formats, including JPEG and RAW, and connect easily via standard interfaces such as Ethernet and RS-232. This flexibility allows for straightforward integration into existing AV systems and compatibility with a variety of video conferencing software.

User-friendly features are also a significant aspect of these cameras. The VC-C4R and VC-C4 offer remote control functionality, enabling users to adjust settings like zoom and focus from a distance. This makes them ideal for situations where constant manual adjustment is impractical.

In conclusion, the Canon VC-C4R and VC-C4 are powerful video conferencing solutions that combine advanced imaging technology, user-friendly features, and exceptional adaptability to various environments. Their optical zoom, auto-focus capabilities, and reliability make them a top choice for organizations looking to enhance their visual communication.
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