Troubleshooting

Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.

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CHECK THIS FIRST

Power supply

•Is the battery charged? Is the compact power adapter correctly connected to the camcorder? (A21)

Recording

•Did you turn the camcorder on and correctly set it to mode? (A38) Is a memory card correctly inserted into the camcorder? (A35)

Playback

•Did you turn the camcorder on and correctly set it to mode? (A95, 105) Is a memory card correctly inserted into the camcorder? (A35) Does it contain any recordings?

Other

•Does the camcorder make a rattling sound? The internal lens fixture can move when the

camcorder is turned off or in mode. This is not a malfunction.

Power source

The camcorder will not turn on or it turns off by itself.

-The battery pack is exhausted. Replace or charge the battery pack.

-Remove the battery pack and reattach it correctly.

Cannot charge the battery pack.

-Make sure the camcorder is off so charging can start.

-The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C (32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.

-Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and 104 °F).

-The battery pack is faulty. Replace the battery pack.

-The camcorder cannot communicate with the battery pack attached. Battery packs not recommended by Canon for use with this camcorder cannot be charged using this camcorder.

-If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center.

A noise can be heard from the compact power adapter.

-A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction.

The battery pack is exhausted extremely quickly even at normal temperatures.

- The battery may have reached the end of its battery life. Buy a new battery pack.