Troubleshooting
If you have a problem with your camcorder, refer to this section. Consult your dealer or a Canon Service Center if the problem persists.
The camcorder will not turn on or it turns off by itself.
The cassette compartment cover will not open or it stops halfway while you insert or remove a tape.
The LCD/viewfinder switches on and off.
-The battery pack is exhausted. Replace
or charge the battery pack (
15).
-Attach the battery pack correctly.
-Use the compact power adapter.
The charge indicator flashes rapidly.
- 
(one flash at
Charging has stopped because the compact power adapter or the battery pack is faulty. Consult a Canon Service Center.
- | (two quick flashes at 1- |
| °C |
second intervals) | |
Battery pack at least 50% charged | |
( | 16). This is not a malfunction. |
Battery pack will not charge.
- Charge the battery pack in temperatures
between 0 °C and 40 (32 °F and
104 °F).
-Battery packs become hot with use and may not charge. When the battery pack is outside the charging temperature range, the CHG (charge) indicator will flash irregularly. Charging will start once the battery pack temperature is below 40 °C (104 °F).
-The battery pack is damaged. Use a different battery pack.
-If you connect a faulty power adapter or battery pack, the CHG (charge) indicator flashes approx. twice per second and charging stops.
-Check that the compact power adapter is correctly connected to the camcorder.
Buttons will not work.
-Turn on the camcorder.
-Load a cassette ( 
21).
Abnormal characters appear on the screen. The camcorder does not operate properly.
-Disconnect the power source and reconnect it after a short time. If the problem still persists, disconnect all power sources (including the battery pack and the backup battery). This will reset all the camcorder’s settings.
flashes on the screen.
- Load a cassette ( 
21).
flashes on the screen.
-Battery pack is exhausted. Replace or
charge the battery pack ( 
15).
flashes on the screen.
-Condensation is detected. Refer to
Condensation ( 
56).
[REMOVE THE CASSETTE] appears on the screen.
-Remove the cassette and reinsert it
( 
21).
Video noise appears on screen.
-When using the camcorder in a room where a plasma TV is located, keep a distance between the camcorder and the plasma TV.
Video noise appears on the TV screen.
-When using the camcorder in a room where a TV is located, keep a distance between the compact power adapter and the power or antenna cables of the TV.
The tape stops during record pause or playback pause.
-To protect the tape and video heads, the camcorder will enter the stop mode ( 
) if
left in playback pause ( 
) or record
50 • Additional Information