Casablanca Fan Company 3211Z, 3243Z owner manual Troubleshooting tips, Problem Possible Remedies

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Troubleshooting tips

Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.

PROBLEM	POSSIBLE REMEDIES
Fan will not start	•	Check the main circuit fuses, circuit breakers, and wall switch position.
		Check all wire connections. Make sure the power is turned off during this
		inspection.
	•	Pin connectors are not making good contact. Check all connections.
	•	The fan receiver is defective. Replace the fan receiver.
	•	Reset the frequency setting: Turn the power off at the circuit breaker
		for the fan that is not functioning only. Within 20 seconds from restoring
		power to the ceiling fan and the W-85 Wall Control press and hold both
		the “Fan” and “REVERSE” buttons as shown in Figure #2 for 3 seconds,
		you will hear one tone from the Piezo Buzzer indicating the command
		has been accepted. The Fan will come on at “low” speed in the reverse
		direction.
Fan wobbles or shakes excessively	•	Be sure the canopy pin is set properly into the slot on the ball.
	•	Check that the blade holders have not been bent during installation and
		the blades are balanced.
	•	The hanger bracket and/or the ceiling outlet are attached too loosely.
		Make sure the hanger bracket is attached tightly to the ceiling outlet box
		and the downrod assembly is secured firmly.
	•	The downrod is attached to the downrod base too loosely. Make sure all
		the screws are securely tightened.
Fan is noisy during operation	•	When changing fan speeds, you may hear several audible clicks. This is
		normal operation.
	•	Check and tighten the light fixture retaining screws, glass shade screws,
		and/or lightbulb(s).
	• Tighten the canopy screws and mounting plate assembly. Make sure
		the wire nuts inside the canopy and switch housing are not touching the
		metal parts and that they have not fallen off the wire splices. Tighten as
		necessary.
	•	Tighten the blade holders to the flywheel (or Direct Drive motor) and the
		blades to the bladeholder screws.
	•	Make sure all the screws in the motor housing are snug but not overly
		tight.
Fan does not run on low speed	•	If fan is new, it may need to be “broken in.” Run at high speed for several
		days.

This device complies with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

1.This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

2.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of

the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna, Increase the separation between the equipment and receiver, Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Note: Any changes or modifications to the transmitter or receiver not expressly approved by Casablanca Fan Company may void one’s authority to operate this remote control.

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