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| Troubleshooting |
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| English | ||
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| Problem | Cause | Action | See |
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| No sound is produced when I | 1. The VOLUME controller is set to | 1. Rotate the VOLUME controller more towards | ) |
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| press a keyboard key. | “MIN”. | “MAX”. |
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| 2. Headphones or an adaptor plug is | 2. Disconnect whatever is connected to the | ) |
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| plugged into one of the PHONES | PHONES jacks. |
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| jacks. |
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| 3. MIDI Local control is turned off. | 3. Turn on the Local control setting. | ) |
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| The pitch of the Digital Piano | 1. The Digital Piano’s key setting is | 1. Change the key setting to “440.0Hz”, or turn | ) |
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| is off. | something other than “440.0Hz”. | Digital Piano power off and then back on |
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| again. |
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| 2. Digital Piano tuning is incorrect. | 2. Adjust Digital Piano tuning, or turn the Digital | ) |
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| Piano off and then back on again. |
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| 3. Octave shift is enabled. | 3. Change the octave shift setting to 0. | ) |
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| 4. A | 4. Change the temperament setting to | ) |
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| setting is being used. | “00: Equal”, which is the standard modern |
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| tuning. |
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| Nothing happens when I | The pedal unit cable is not connected. | Connect the cable correctly. | ) |
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| press a pedal. |
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| Tones and/or effects sound | The “Back up” feature is turned on. | Turn off “Back up”. Next, turn power off and then | ) |
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| strange. Turning power off |
| back on again. |
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| and then back on again does |
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| not eliminate the problem. |
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| Example: Note intensity does |
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| not change even though I |
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| alter key pressure. |
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| I cannot transfer data after | – | 1. Check to make sure that the USB cable is | ) |
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| connecting the Digital Piano |
| connected to the Digital Piano and computer, |
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| to a computer. |
| and that the correct device is selected with |
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| your computer’s music software. |
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| 2. Turn off the Digital Piano and then exit the |
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| music software on your computer. Next, turn |
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| the Digital Piano back on and then restart the |
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| music software on your computer. |
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| I cannot store data to a USB | – | See “Error Indicators”. | ) |
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| flash drive or load data from a |
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| USB flash drive. |
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| It takes a long time before I | Digital Piano memory data was | It takes about 20 seconds after you turn on | ) |
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| can use the Digital Piano after | corrupted because a data transfer | power to perform the memory format operation. |
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| I turn it on. | operation with a computer was in | Wait until the format operation is complete. Note |
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| progress the last time you turned off | that you should take care to avoid turning off the |
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| the Digital Piano. When this happens, | Digital Piano while a data transfer operation with |
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| the Digital Piano performs a memory | a computer is in progress. |
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| format operation the next time you turn |
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| it on. You cannot perform any other |
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| operation while a format operation is in |
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| progress. |
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| A tone’s quality and volume | This is an unavoidable result of the digital sampling process,* and does not indicate malfunction. |
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| sounds slightly different | * Multiple digital samples are taken for the low range, middle range, and high range of the original |
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| depending where it is played | musical instrument. Because of this, there may be very slight differences in tonal quality and |
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| on the keyboard. | volume between sample ranges. |
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| When I press a button, the | This happens when the sounds of multiple parts are sounding at the same time while using layer, |
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| note that is sounding cuts out | using the Duet Mode, playing back a |
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| momentarily or there is a | these conditions exists will cause the effect setting that is built into the tone to change automatically, |
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| slight change in how effects | which causes notes to cut out momentarily or causes a slight change in how effects are being |
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| are applied. | applied. |
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