CDA HCG 931 manual Appliance Servicing, Guarantee, Limit of Cover, Contact telephone numbers

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Appliance Servicing

CDA provide a quality and effective after-sales service to cover all your servicing needs. Please attach your receipt to this page for safekeeping.

Please help us to help you by having the following information available when booking a service-call:

1.Model type, make and model – see the product data plate.

2.Evidence of installation / purchase date

3.Retailer where appliance was purchased

4.Clear and concise details of the fault

5.Full address including postcode and any contact phone numbers

Contact telephone numbers

CDA Customer Care Department

–Telephone: 01949 862012

–Fax: 01949 862003

–Email: service@cda.eu

Guarantee

CDA appliances carry a five-year parts and a one-year labour guarantee.

CDA will repair or replace any defect or part attributable to faulty material or workmanship. Within the first year this will be free of both labour and parts charges. After the first year and within five years, the parts will be supplied free of charge provided that the repair is carried out by an agent authorised by CDA and the labour will be charged at the commercial rate applicable at the time of repair.

The appliance must have been installed by a suitably qualified person and in accordance with the manufacturer’s instructions and current legislation. The guarantee does not cover faults caused by the incorrect fitting of appliances.

Limit of Cover

–The guarantee does not cover cosmetic damage e.g. discolouration or oxidisation.

–Proof of purchase or installation date must be produced before a service-call will be booked.

–The appliance must be used for domestic purposes only. Appliances used for commercial or professional purposes are not covered by the guarantee. Commercial warranty is available at extra cost.

–The appliance must not be modified or tampered with or repair attempted by any unauthorised person.

–The guarantee does not cover damage caused in transit or by misuse, accident, abuse or neglect.

–The guarantee does not cover routine maintenance.

–Use of parts not supplied or recommended by CDA will invalidate the warranty.

–Rubber seals, filters, removable glass parts, control knobs and buttons, fuses and light bulbs will need replacing periodically and are not covered by the guarantee.

–Second-hand or reconditioned appliances are not covered by the guarantee.

The conditions under which this guarantee is offered are in addition to the statutory rights of the domestic purchaser and these statutory rights are not affected by this guarantee.

CDA reserve the right to change specification without prior notice.