Appendix
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package must be clearly labeled with a Return Authorization Number (RA #). Products returned without an RA # will be refused. Call CHAUVET and request an RA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the customer’s responsibility. CHAUVET reserves the right to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or
Note: | If you are given an RA #, please include the following information on a piece of paper | |
| inside the box: | |
| 1) | Your name |
| 2) | Your address |
| 3) | Your phone number |
| 4) | A brief description of the symptoms |
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days of receiving merchandise.
Troubleshooting
Please refer to the troubleshooting chart on page 21. If you still have a problem after trying those solutions, please contact CHAUVET Technical Support at (954)
19 | Revised: |
