Customer Assistance Information | Chevrolet 2001 instruction

Section 8 Customer Assistance Information

Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects.

8-2Customer Satisfaction Procedure

8-4Customer Assistance for Text Telephone (TTY) Users

8-4Customer Assistance Offices

8-5GM Mobility Program for Persons with Disabilities

8-6Chevrolet Roadside Assistance Program

8-7Canadian Roadside Assistance

8-8Courtesy Transportation

8-9Warranty Information

8-10Reporting Safety Defects to the United States Government

8-10Reporting Safety Defects to the Canadian Government

8-11Reporting Safety Defects to General Motors

8-1

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Chevrolet 2001 manual Customer Assistance Information

Contents

Page CHEV-USA Chevrolet Blazer Table of Contents Table of Contents contd Service and Appearance Care Customer Assistance Information For Canadian Owners Who Prefer a French Language Manual About Driving Your Vehicle How to Use this Manual Safety Warnings and SymbolsVii Vehicle Damage Warnings Viii Vehicle Symbols For example, these symbols are used on an original battery Service Station Guide Seats and Restraint Systems Seats and Seat Controls Manual Front Seat Power Seats If Equipped Manual Lumbar Support If Equipped Power Lumbar Control If Equipped Memory Seat If Equipped Heated Front Seats If Equipped Reclining Front Seatbacks Head Restraints Seatback Latches Easy Entry Seat 2-Door Models Rear Seats Safety Belts Theyre for Everyone Why Safety Belts Work Page Page Page How to Wear Safety Belts Properly Adults Driver Position Lap-Shoulder BeltPage Whats wrong with this? Belt is buckled in the wrong place Whats wrong with this? Belt is twisted across the body Safety Belt Use During Pregnancy Right Front Passenger Position Air Bag SystemPage Where are the air bags? How the Air Bag System Works When should an air bag inflate? How does an air bag restrain? What makes an air bag inflate?What will you see after an air bag inflates? Servicing Your Air Bag-Equipped Vehicle Adding Equipment to Your Air Bag-Equipped Vehicle Lap BeltPage Rear Seat Outside Passenger Positions Rear Seat PassengersLap-Shoulder Belt Page Page Page Page Page Center Rear Passenger Position Door Models Children Infants and Young ChildrenPage Page Page Restraint Systems for Children Page How do child restraints work? Where to Put the Restraint Top Strap Page Securing a Child Restraint in a Rear Outside Seat Position Page Page Page Page What is the proper way to wear safety belts? Older ChildrenPage Page Checking Your Restraint Systems Safety Belt ExtenderReplacing Restraint System Parts After a Crash Features and Controls Windows Power Windows If Equipped Manual Windows Swing-Out Windows 2-Door Only Lockout SwitchExpress-Down Window Keys Page Door Locks Power Door Locks If Equipped Programmable Automatic Door Locks If EquippedPage Lockout Prevention Rear Door Security Lock If EquippedLeaving Your Vehicle Keyless Entry System If Equipped Battery Replacement Remote Panic AlarmOperation Matching Transmitters to Your Vehicle Resynchronization Endgate/Liftgate Endgate Release Liftgate Release Remote Rear Glass Release Emergency Release for Opening Endgate/Liftgate Endgate-Mounted Spare Theft Key in the IgnitionParking at Night Parking Lots Content Theft-Deterrent If Equipped Testing the Alarm PasslockR New Vehicle ªBreak-Inº Ignition PositionsPage Retained Accessory Power RAP Starting Your EngineKey Release Button Automatic Transmission Manual Transmission Engine Coolant Heater If Equipped To Use the Engine Coolant Heater Automatic Transmission Operation Page Page Manual Transmission Operation Tow/Haul Selector Switch If EquippedSpeed Shift Light If Equipped Four-Wheel Drive If Equipped Electronic Transfer Case If Equipped Shifting from 2HI to 4HIShifting from 4HI to 2HI Shifting from 2HI or 4HI to 4LO Shifting from 4LO to 4HI or 2HI Automatic Transfer Case If Equipped Shifting to 4HI or Auto 4WD Shifting to 4LO Shifting to 2HIShifting Out of 4LO Shifting to Neutral Shifting Out of Neutral Parking Brake Shifting Into Park P Automatic Transmission Only Column Shift Lever Console Shift Lever Page Torque Lock Automatic Transmission Shifting Out of Park P Automatic Transmission Only Parking Your Vehicle Manual Transmission Models Only Parking Over Things That Burn Engine ExhaustPage Horn Locking Rear AxleTilt Wheel If Equipped Turn Signal/Multifunction Lever Turn and Lane Change Signals Headlamp High/Low-Beam Changer Turn Signal On ChimeFlash-to-Pass Windshield Wipers Windshield Washer Cruise Control If Equipped Rear Window Washer/Wiper Setting Cruise Control Resuming a Set Speed Increasing Speed While Using Cruise Control Reducing Speed While Using Cruise ControlPassing Another Vehicle While Using Cruise Control Using Cruise Control on Hills Exterior Lamps Automatic Headlamp System Lamps On Reminder Daytime Running Lamps Fog Lamps If Equipped Interior Lamps Brightness ControlIlluminated Entry Exit Lighting Front Map Lamps If Equipped Battery Run-Down ProtectionDome Lamps Electrochromic Day/Night Inside Rearview MirrorsInside Day/Night Rearview Mirror Mirror If Equipped Time Delay Cleaning the Photocells Outside Manual Adjust Mirror Power Remote Control Mirrors If EquippedConvex Outside Mirror Electrochromic Outside Rearview Mirror If Equipped Power Folding Mirrors If Equipped Storage CompartmentsHeated Outside Rearview Mirrors If Equipped Glove Box Overhead Console If Equipped Reading Lamps Installing a Garage Door Opener Page Page Driver Information System If Equipped Page Door Storage Front Storage Area If EquippedSunglasses Storage Compartment Convenience Net If Equipped Rear Convenience System If Equipped Cargo Cover If EquippedCargo Tie Downs Page Luggage Carrier Option Page Ashtrays and Cigarette Lighter Sun VisorsVisor Vanity Mirror Illuminated Visor Vanity Mirror If Equipped Accessory Inflator If Equipped Accessory Power Outlets OnStar Services Button Press this button once OnStarR System If Equipped Safety and Security Services Premium Services Includes Safety and Security Services OnStar System Limitations Sunroof If Equipped HomeLinkR Transmitter If Equipped Programming the Transmitter Full-Size Console Operating the Transmitter Accessories Erasing Channels Instrument Panel--Your Information System Page Instrument Panel Cluster Optional Automatic Transmission Cluster, Canada similar Tachometer If Equipped Speedometer and OdometerTrip Odometer Safety Belt Reminder Light Air Bag Readiness Light Charging System Indicator Light Voltmeter Gage Shift Light Brake System Warning Light Anti-Lock Brake System Warning Light See ªEngine Overheatingº in the Index for more information If the Light Is Flashing If the Light Is On Steady Emissions Inspection and Maintenance Programs Oil Pressure Gage Service Four-Wheel-Drive Warning Light If Equipped Security Light Check Gages Light Tow/Haul Mode Light If EquippedGate Ajar Light Fuel Gage Low Fuel Light 100 Comfort Controls and Audio Systems Temperature Knob Mode KnobComfort Controls Standard Climate Control System Electronic Climate Control System If Equipped Mode Knob Automatic Operation Mode Knob Manual Operation Page Heating Air ConditioningDefogging and Defrosting Rear Window Defogger If Equipped Ventilation System Ventilation Tips Setting the Clock for Systems with HR and MN Buttons Setting the Clock for Systems with SET ButtonAudio Systems Playing the Radio AM-FM StereoFinding a Station Setting the Tone Adjusting the Speakers AM-FM Stereo with Cassette Tape Player If Equipped Playing a Cassette Tape CD Adapter Kits Finding a Station Auto Tone Adjusting the Speakers Page AM-FM Stereo with Cassette Tape Player BoseR If Equipped Rear Dspl Vehicles with Rear Seat Audio Setting the Tone Playing a Cassette Tape CD Adapter Kits Playing the Radio Setting the Tone Playing a Compact Disc Page AM-FM Stereo with Compact Disc Player BoseR If Equipped Finding a Station Setting the Tone Page Remote Cassette Tape Player If Equipped Rear Seat Audio RSA If Equipped Page Page Page Console-Mounted CD Changer If Equipped Page Page Compact Disc Changer Errors Theft-Deterrent Feature If Equipped Activating the Theft-Deterrent Feature Unlocking the Theft-Deterrent Feature After a Power Loss Disabling the Theft-Deterrent Feature Audio Steering Wheel Controls If Equipped Tips About Your Audio System Understanding Radio ReceptionFM Stereo Care of Your Cassette Tape Player Page Care of Your Compact Disc Player Care of Your Compact DiscsFixed Mast Antenna Your Driving and the Road Your Driving, the Road and Your Vehicle Driver Behavior Driving Environment Defensive DrivingVehicle Design Drunken Driving Page Page Control of a Vehicle Braking Anti-Lock Brakes ABS Page Power Steering SteeringBraking in Emergencies Steering Tips Steering in Emergencies Off-Road Recovery Passing Loss of Control Skidding Off-Road Driving with Your Four-Wheel-Drive Vehicle Before You Go Off-Roading Loading Your Vehicle for Off-Road Driving Traveling to Remote Areas Environmental ConcernsGetting Familiar with Off-Road Driving Scanning the Terrain Driving on Off-Road Hills Approaching a Hill Driving Uphill Page Page Driving Downhill Am I likely to stall when going downhill? Driving Across an Incline Stalling on an Incline Driving in Mud, Sand, Snow or Ice Driving in Water After Off-Road Driving Driving at Night Driving in Rain and on Wet Roads Hydroplaning Driving Through Flowing Water Driving Through Deep Standing WaterSome Other Rainy Weather Tips City Driving Freeway Driving Before Leaving on a Long Trip Fuel, Engine Oil, Other Fluids Have you checked all levels? Highway Hypnosis Hill and Mountain RoadsPage Winter Driving Driving on Snow or IcePage If Youre Caught in a Blizzard Recreational Vehicle Towing Four-Wheel-Drive Vehicles Automatic Transfer Case Loading Your Vehicle Page Payload Electronic Level Control If Equipped Towing a Trailer Add-On EquipmentPage If You Do Decide To Pull a Trailer Page Weight of the Trailer Weight of the Trailer Tongue Total Weight on Your Vehicles Tires Safety ChainsHitches Trailer Brakes Driving with a Trailer Following Distance PassingBacking Up Making Turns Turn Signals When Towing a Trailer Driving On Grades Parking on Hills When You Are Ready to Leave After Parking on a Hill Maintenance When Trailer Towing Trailer Wiring Harness Problems on the Road Hazard Warning Flashers Other Warning Devices Jump StartingPage Page Page Jumper Cable Removal Engine Overheating Towing Your VehicleIf Steam Is Coming From Your Engine If No Steam Is Coming From Your Engine Cooling System Page How to Add Coolant to the Coolant Recovery Tank Page How to Add Coolant to the Radiator Page Page Engine Fan Noise If a Tire Goes Flat Changing a Flat Tire Removing the Spare Tire and Tools Page Page Page Removing the Flat Tire and Installing Spare Tire Page Page Page Storing a Flat or Spare Tire and Tools Page Page Compact Spare Tire If Equipped If Youre Stuck In Sand, Mud, Ice or Snow Using the Recovery Hooks Rocking Your Vehicle To Get It OutPage Service and Appearance Care Service Doing Your Own Service Work Fuel Adding Equipment to the Outside of Your VehiclePage Fuels in Foreign Countries Filling Your Tank Page Filling a Portable Fuel Container Checking Things Under the Hood Hood Release Engine Compartment Overview Engine Oil Checking Engine Oil When to Add Engine Oil What Kind of Engine Oil to UsePage When to Change Engine Oil Engine Oil Additives What to Do with Used Oil Remote Oil Filter Four-Wheel Drive Engine Air Cleaner/Filter How to Check When to Check and ChangeAutomatic Transmission Fluid Checking the Fluid Level How to Add Fluid When to Check Manual Transmission Fluid How to Check and Add Fluid When to Check and What to UseHydraulic Clutch Rear Axle Four-Wheel Drive How to Check Lubricant When to Check and Change LubricantFront Axle What to Use Engine Coolant What to Use Checking Coolant Adding Coolant Radiator Pressure Cap Power Steering Fluid When to Check Power Steering FluidHow to Check Power Steering Fluid Windshield Washer Fluid Adding Washer Fluid Brakes Brake Fluid Checking Brake Fluid What to Add Brake Wear Brake Pedal Travel Brake AdjustmentReplacing Brake System Parts Battery Vehicle Storage High Intensity Discharge HID Lighting Bulb ReplacementHalogen Bulbs Headlamps One-Piece Composite Headlamp System Two-Piece Composite Headlamp System Page One-Piece Front Turn Signal Lamp Assembly Two-Piece Front Turn Signal Lamp Assembly Taillamps Windshield Wiper Blade Replacement Page Backglass Wiper Blade Replacement Tires How to Check When to CheckInflation -- Tire Pressure Tire Inspection and Rotation When Its Time for New Tires Buying New Tires Treadwear Uniform Tire Quality GradingTraction --AA, A, B, C Temperature --A, B, C Wheel ReplacementWheel Alignment and Tire Balance Used Replacement Wheels Tire Chains Cleaning of Fabric/Carpet Cleaning the Inside of Your VehicleAppearance Care Using Multi-Purpose Interior Cleaner on Fabric Special Fabric Cleaning Problems Cleaning Vinyl Cleaning LeatherCleaning the Top of the Instrument Panel Cleaning Interior Plastic Components Care of Safety Belts Cleaning Glass Surfaces Weatherstrips Cleaning the Outside of Your VehicleWashing Your Vehicle Cleaning Exterior Lamps/Lenses Finish Care Cleaning Tires Cleaning Aluminum Wheels If EquippedSheet Metal Damage Finish Damage Underbody MaintenanceChemical Paint Spotting GM Vehicle Care/Appearance Materials Part Number Size Description Usage Vehicle Identification Number VIN Service Parts Identification LabelEngine Identification Power Windows and Other Power Options Electrical SystemAdd-On Electrical Equipment Fuses and Circuit Breakers Instrument Panel Fuse Block Fuse/Circuit Usage Breaker Engine Compartment Fuse Block Name Usage LD LEV Engine Compartment Fuse Block Vehicles with HID Headlamps LT LOW Ldlev Capacities and Specifications Replacement BulbsWheels and Tires Normal Maintenance Replacement Parts Capacities Vehicle Dimensions Height Maintenance Schedule Introduction Maintenance RequirementsYour Vehicle and the Environment How This Section is Organized Using Your Maintenance Schedule Part a Scheduled Maintenance ServicesSelecting the Right Schedule Short Trip/City Definition Short Trip/City Intervals Long Trip/Highway Definition Long Trip/Highway Intervals Short Trip/City Scheduled Maintenance Footnotes Miles 5 000 km Miles 10 000 km Miles 15 000 km 12,000 Miles 20 000 km An Emission Control Service. See footnote 15,000 Miles 25 000 km 18,000 Miles 30 000 km 21,000 Miles 35 000 km 24,000 Miles 40 000 km 27,000 Miles 45 000 km 30,000 Miles 50 000 km 33,000 Miles 55 000 km 36,000 Miles 60 000 km 39,000 Miles 65 000 km 42,000 Miles 70 000 km 45,000 Miles 75 000 km 48,000 Miles 80 000 km 50,000 Miles 83 000 km 51,000 Miles 85 000 km 54,000 Miles 90 000 km 57,000 Miles 95 000 km 60,000 Miles 100 000 km 63,000 Miles 105 000 km 66,000 Miles 110 000 km 69,000 Miles 115 000 km 72,000 Miles 120 000 km 75,000 Miles 125 000 km 78,000 Miles 130 000 km 75,000 Miles 125 000 km 81,000 Miles 135 000 km 84,000 Miles 140 000 km 87,000 Miles 145 000 km 90,000 Miles 150 000 km 93,000 Miles 155 000 km 96,000 Miles 160 000 km 99,000 Miles 165 000 km 100,000 Miles 166 000 km 150,000 Miles 240 000 km Long Trip/Highway Scheduled Maintenance Miles 12 500 km 22,500 Miles 37 500 km 15,000 Miles 25 000 km 30,000 Miles 50 000 km 37,500 Miles 62 500 km 52,500 Miles 87 500 km 60,000 Miles 100 000 km 67,500 Miles 112 500 km 75,000 Miles 125 000 km 82,500 Miles 137 500 km 97,500 Miles 162 500 km 90,000 Miles 150 000 km 100,000 Miles 166 000 km At Each Fuel Fill Part B Owner Checks and ServicesAt Least Once a Month At Least Twice a Year Restraint System CheckWiper Blade Check Spare Tire Check At Least Once a Year Starter Switch Check Automatic Transmission Shift Lock Control System Check Underbody Flushing Service Ignition Transmission Lock Check Part C Periodic Maintenance Inspections Exhaust System Inspection Engine Cooling System Inspection Throttle System InspectionTransfer Case and Front Axle Four-Wheel Drive Inspection Brake System Inspection Part D Recommended Fluids and Lubricants Usage FLUID/LUBRICANT Friction modifier Usage FLUID/LUBRICANT Part E Maintenance Record Maintenance Record Maintenance Record Customer Assistance Information Customer Satisfaction Procedure Page Customer Assistance Offices Customer Assistance for Text Telephone TTY UsersUnited States GM Mobility Program for Persons with Disabilities Canada Chevrolet Roadside Assistance Program Canadian Roadside Assistance Plan Ahead When Possible Shuttle ServiceCourtesy Transportation Transportation Options Additional Program Information Warranty InformationCourtesy Rental Vehicle Reporting Safety Defects to the United States Government Reporting Safety Defects to General Motors Chevrolet Service Publications Ordering Information Order Toll Free