Appendix B. Troubleshooting

…Applications

Communications programs such as HyperTerminal or Procomm Plus don’t seem to work or they lock Windows

If you are using the internal modem, be sure to specify COM3 as the communications port.

When you first try to use HyperTerminal or similar application, the system responds with a message asking if you want to install the modem. Answer “Yes” to this question and follow the instructions on the screen to install it.

Verify with your company that your computer has an internal modem installed.

Third-party applications don’t work with COM3

Make sure a modem is installed. Locate the “Config” string label on the bottom of the computer; a modem is not installed if the seventh digit is Z.

Make sure your application is set to use COM3.

Make sure your application is using the correct communication settings (baud, parity, etc.).

You may also need to try a different IRQ setting. Refer to Windows Help for more information.

79-0030-001 11 January 2001

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Cingular X-C 6250 Pro (300) manual Third-party applications don’t work with COM3

X-C 6250 Pro (300) specifications

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