•Press the GPickUp soft key. If only one pickup group is defined in the entire Cisco Unified Communications Manager Express system, control of the call is transferred to your phone.

•If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call to your phone.

If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is ringing to transfer control of the call to your phone.

Whisper Intercom

The Whisper Intercom feature allows the user to make an intercom call to a busy extension. The recipient can hear the caller or hear the whisper intercom, and the original caller on the receiving phone does not hear the whisper intercom. The phone receiving a whisper intercom displays the extension and name of the party initiating the whisper intercom and a zipzip tone is played before the called party hears the caller's voice. The receiving party must select the intercom line button on their phone to speak to the caller.

Note For intercom users to know whether the intercom is using one-way or two-way audio, the lamp for both intercom buttons are colored amber for one-way whisper intercom and green for two-way audio.

To place an intercom call:

•Dial the intercom directory number from your intercom line. The intercom recipient hears the intercom caller audio without answering the call.

To answer an intercom call:

•Press the intercom button to talk to the intercom caller. To end a whisper intercom call:

•Press Endcall.

Place a Priority (Precedence) Call

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

Priority Level of an MLPP Call

To see the priority level of an MLPP call, look for an MLPP icon on your phone screen:

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or executive override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Note Contact your system administrator for a list of corresponding precedence numbers for calls.

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Cisco Systems 7962G, 7942G manual Whisper Intercom, Place a Priority Precedence Call, Priority Level of an Mlpp Call
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7942G, 7962G specifications

The Cisco Systems 7962G is a sophisticated and feature-rich IP phone designed for business environments, catering to both the needs of desk-bound users and mobile professionals. Part of the Cisco 7900 series, the 7962G stands out for its blend of advanced voice communication capabilities, user-friendly interface, and robust design.

At the heart of the 7962G's functionality is its support for Voice over IP (VoIP) technology, allowing users to make and receive high-quality voice calls over the internet. This phone is easily integrated with Cisco’s Unified Communications Manager, ensuring seamless communication within organizations. The device supports various codecs, which enhances call clarity and compresses data for efficient transmission.

One of the most appealing features of the Cisco 7962G is its multi-line capability, allowing users to manage up to six lines simultaneously. This is particularly beneficial for professionals who need to handle multiple calls at once. Each line is equipped with distinct LED indicators, making it easy to see call status at a glance.

The 7962G comes with a large, backlit display which provides clear visibility even in low-light conditions. The user interface is intuitive, enabling easy navigation through contacts, call logs, and voicemail. Users can personalize their experience, accessing features such as call forwarding, conferencing, and speed dialing, all designed to enhance productivity in the workplace.

In terms of connectivity, the Cisco 7962G is equipped with dual Ethernet ports, allowing users to connect to a network and to a computer simultaneously. This is particularly useful in reducing the number of cables needed on the desk and allows for easier access to network resources.

Another notable characteristic of the 7962G is its support for Power over Ethernet (PoE), which simplifies installation by allowing the phone to receive power directly through the Ethernet cable. This eliminates the need for separate power adapters, promoting a cleaner workspace.

The phone also supports a variety of security features, essential for protecting sensitive business communications. This includes encryption protocols to safeguard voice and data traffic.

Overall, the Cisco Systems 7962G is an excellent choice for businesses seeking a reliable and feature-rich IP phone solution. With its advanced VoIP capabilities, user-friendly interface, and robust security features, it serves as an indispensable tool in modern communication strategies, helping organizations operate more efficiently and effectively.
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