Cisco Systems 971M Troubleshooting, Set Up Your Computer’s IP Address, Problem Corrective Action

	Prestige 971M Quick Start Guide
4 Troubleshooting
PROBLEM	CORRECTIVE ACTION
None of the LEDs light when	Make sure that you have the correct AC power adaptor connected to the
you turn the power on.	Prestige, it is plugged into an appropriate power source and the Prestige is
	turned on.
	Check all cable connections. If the LEDs still do not turn on, you may have a
	hardware problem. In this case, you should contact your local vendor.
Cannot access the Prestige web	Check the cable connection from your computer to the Prestige.
configurator from my computer.	You must use Internet Explorer 6.0 (or later), or Netscape Navigator 7.0 (or
The LAN LED is off.	later) with JavaScript enabled.
	Make sure you enter the password correctly (the field is case sensitive).
Cannot access the Internet.	Check the condition of the coaxial cable connected to the back of the cable
	modem. If the cable looks to be in poor condition replace it.
	Check with your cable operator to ensure your Internet account has been
	activated. Be sure that you have given the correct HFC MAC address to your
	cable operator.
	Make sure your computer is configured for TCP/IP networking and is able to
	receive a dynamic IP address (see section 4.1).
The USB LED is off.	Check the USB cable connection.
	Check that your computer operating system is supported by the USB driver and
	that it has been properly installed. Try installing the USB software again if not.

4.1 Set Up Your Computer’s IP Address

This section shows you how to set your Windows NT/2000/XP computer to automatically get an IP address. This ensures that your computer can communicate with your Prestige. Refer to your User’s Guide for detailed IP address configuration for other Windows and Macintosh computer operating systems.

1In Windows XP, click start, Control Panel. In Windows 2000/NT, click Start, Settings, Control Panel.

2In Windows XP, click Network Connections. In Windows 2000/NT, click Network and Dial-up Connections.

3Right-clickLocal Area Connection and then click Properties.

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