Cisco Systems 7936, CP7936RF 6

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6 General Troubleshooting Information

This section provides general troubleshooting i nformation for the Cisco Unified

IP Conference Station 7936.

Refer to the following table for assistance if you are encountering difficulties.

Problem Resolution

No dial tone •Check that all connections are tight and in place.

•Make sure that all connections are correct.

•See the “Installing and Connecting the IP Conference Station

to the Network” section on page 11.

IP ConferenceStation does not

ring

•Check that the ringer setting is not “Ringer Off.”

•Check the volume level.

•Make sure that the IPConference Station is communicating

with the Cisco UnifiedCallManager.

No display on the LCD screen •Check to make sure that there is power.

•Make sure that the power supply is plugged in.

LCD screen display issues •If you see beat frequencies (scan lines) in the LCD screen when

you are using certain types of older fluorescent light s in your

building, move the IPConference Station away from the

lights, or replace the lights. This should resolve the problem.

Contents

Main Phone Guide Cisco Unified IP Conference Station 7936 License and Warranty 1 Introduction Package Contents Safety Notices Statement 1071Warning Definition Page Page Page Statement 1007TN and IT Power Systems Page Page Using External Devices with Your CiscoUnified IP Phone Accessibility Features 2 Before You Begin Installing and Connecting the IP Conference Station to the Network Page Page Startup Sequence Guidelines for Best Performance Page Where to Go for Help Related Documentation 3 Features of the Cisco Unified IP Conference Station 7936 The IP Conference Station provides Page 1 2 4 3 Page 4 Description of the Web Interface 10 11 12 Using the Web Interface End-User Settings Phone Book Page Sounds Time & Date Diagnostics Opening the Diagnostics Web Page Pinging Another Device 5 User Options LCD Menu Item Description Call Functions. Basic Features Muting a Call Conference Calls Placing a Conference call Ending a Conference Call Meet-me Establishing a Meet-me Conference Joining a Meet-me Conference Call Transfer Transferring a Call Remove Last Participant Removing the Last Participant from a conference Join Joining two participants into a conference Call Forwarding Call Waiting Using Call Waiting Call Park Parking a Call Call Pickup Picking Up Calls Within Your Group Picking Up Calls Outside Your Group Volume Controls Adjusting the Speakerphone or the Ringer Volume Adjusting the Dial Tone Volume Corporate Directory Searching the Corporate Directory by Name Searching the Corporate Directory by Phone Number Phone Book Opening the Phone Book Calling a Number in the Phone Book Adding an Entry to the Phone Book Editing an Entry in the Phone Book Settings Time and Date LCD Screen Contrast Ringer Language 6 Problem Resolution If you are experiencing other difficulties, contact your system administrator for assistanc e. Problem Resolution 7 Cisco.com Documentation DVD Ordering Documentation 8 9 Cisco TAC Website Opening a TAC Case TAC Case Priority Definitions 10 11 Duration of Hardware Warranty Replacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization (RMA) Number Page Page Cisco Web site at www.cisco.com/go/offices