43
To open a case by telephone, use one of the followin g numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has estab lished case priority
definitions.
Priority 1 (P1)—Your network is “down” or there is a critical impa ct to your business operations. You
and Cisco will commit all necessary resources around the clock to resolv e the situation.
Priority 2 (P2)—Operation of an existing netw ork is severely degraded, or significant aspec ts of your
business operation are negatively affected by inadequate performance of Cisco products. You and
Cisco will commit full-time resources during normal business hour s to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore
service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities , installation, or
configuration. There is little or no effect on your business operations.
10 Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various
online and printed sources.
•The Cisco Product Catalog describes the networking products offered by CiscoSystems, as well
as ordering and customer support services. Access the Cisc o Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalo g_links_launch.html
•Cisco Press publishes a wide range of general networking, training and certification titles. Both
new and experienced users will benefit from these publications. For current Cisco Press titles and
other information, go to Cisco Press online at this URL:
http://www.ciscopress.com