Cisco Systems CP8831DCK9, CP8831K9, CPMICWIREDS Troubleshooting

CHAPTER 9

Troubleshooting

This section provides troubleshooting information for the Cisco Unified IP Conference Phone 8831.

•General troubleshooting, page 81

•Phone administration data, page 82

•Quality Reporting Tool, page 83

General troubleshooting

This section provides information to help you troubleshoot general problems with the conference station. For

more information, see your system administrator.

ExplanationSymptom

One or more of the following factors might apply:

•Youmust log into the Cisco Extension Mobility

Service.

•The conference station has time-of-day

restrictions that prevent you from using some

features during certain hours of the day.

Youcannot hear a dial tone or complete a call.

Yoursystem administrator may have disabled the

button on the conference station.

A conference station button is unresponsive.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

Contents

Main www.cisco.com/go/trademarks CONTENTS Page Page Page Page Page CHAPTER 1 Preface Introduction Additional information Safety and performance information Power outage External devices Cisco product security overview Accessibility Features Page CHAPTER 2 Features of your Cisco Unified IP Conference Phone Buttons and hardware LED state definitions Display Control Unit Sound Base Wireless extension microphone and charger kit Page Page Wired extension microphone kit Phone screen Phone screen cleaning Phone connections Connect mini-USB cable to DCU Install ferrite bead on network cable General IP Phone information Power-saving mode Feature availability CHAPTER 3 Applications Services Access Services Call History View call history View call record details Dial from Call History Edit phone number Clear call history Delete call record Preferences Ringtones Change Ringtone Contrast Adjust Contrast Linked Mode Link Conference Phones IP Phone Information Administrator Settings Page CHAPTER 4 Contacts Corporate Directory Dial Contact from Search Dial Contact from Search during an active call Personal Directory Personal Directory options Sign In and Out of Personal Directory Add Personal Directory entry Search for entry in Personal Directory Dial number from Personal Directory Delete Personal Directory entry Edit Personal Directory entry Fast-Dial codes with Personal Directory Assign fast-dial code to PAB from the phone Assign fast-dial code to PAB from User Options web page Place call using fast-dial code Delete fast-dial code Page CHAPTER 5 Messages Access voicemail Voice message identification Access voice messages Page CHAPTER 6 Calling features Softkey feature map Survivable Remote Site Telephony overview Page Answer Call Back Set Up Call Back notification Call Forward Forward calls Call Park Park call Call Pickup Answer call using Pickup Answer call using Group Pickup and Group Pickup Number Answer call using Group Pickup and phone number Answer call using Other Pickup cBarge Join conference on shared line Conference Add third party to conference View conference participants Remove conference participants Divert Divert call Do Not Disturb Turn DND on and off Enhanced Room Coverage Wireless Microphone menu Pair wireless microphone Unpair wireless microphone Cisco Extension Mobility Enable Extension Mobility Fast Dial Place call using Fast Dial Hold Hold active call Switch between active and multiple holding calls Hold active call and answer new incoming call Hold Reversion Respond to Hold Reversion notification Meet Me conference Host Meet Me conference Join Meet Me Conference Mobile Connect Enable Mobile Connect Switch IP phone call to mobile phone Switch mobile call to IP phone Monitoring and Recording Multiple calls per line Multiple incoming calls Call ended on line with multiple calls Outbound call maximum Switch between calls on same line Create conference with two calls on same line Transfer two calls on same line Shared Line Mute Mute IP phone sound base Mute IP phone DCU On-Hook dialing Dial number on-hook Plus Dialing Dial international number Privacy Enable privacy on shared line Quality Reporting Tool Report IP phone problems Redial Redial number Shared lines Speed Dial Place call using speed dial codes Transfer Transfer call to another number Cisco WebDialer Use WebDialer with Cisco directory Use WebDialer with another online corporate directory Change WebDialer preferences CHAPTER 7 User Options web pages Sign in and out of User Options web pages Select device from User Options web page Features and services setup on web Personal directory on web Personal Address Book on web Add new Personal Address Book entry Search Personal Address Book entry Edit Personal Address Book entry Delete Personal Address Book entry Fast Dials on web Assign Fast-Dial code to Personal Directory entry Assign Fast-Dial code to phone number Search for Fast-Dial entry Edit Fast-Dial phone number Delete Fast-Dial Personal Address Book entry Address book synchronization tool Speed Dial setup on web Set up speed-dial codes Set up Abbreviated Dialing codes Phone services setup on web Subscribe to service Search for services Change or end services Change service name User settings on web Change browser password Change PIN Change user options web page language setting Change phone display language Line settings on web Set up Call Forward per line Change voice message indicator setting per line Change audible voice message indicator setting per line Change ring type Update line text label displayed on called party phone Cisco WebDialer Use WebDialer with User Options directory Use WebDialer with another online corporate directory (not User Options directory) Log out of WebDialer Set up, view, or change WebDialer preferences Page CHAPTER 8 Additional options Page CHAPTER 9 Troubleshooting General troubleshooting Phone administration data Quality Reporting Tool Page CHAPTER 10 Cisco one-year limited hardware warranty terms View Cisco information packet Cisco one-year limited hardware warranty terms INDEX B C E F M U W