Chip PC CDC01927 manual Basic Troubleshooting flow

Jack PC Hardware User Manual - Training Department

Version 0506

7 TROUBLESHOOTING

7.1Basic Troubleshooting flow

Immediately after you fully insert the Jack-PC device into the installed Flex-Jack housing, you sould see the Power/Fail LED illuminated green. After about 30 seconds you should see the Link LED illuminated orange (see figure 7.1). If nothing happens - no lights – use the basic troubleshooting flow below. If only Power is lighted – go directly to LAN troubleshooting flow (make sure you have read Chapter 6 – LAN and wiring configurations before continuing to the troubleshooting flow).

Power

Link LED

Figure 7.1 – Jack-PC Power/Fail and Link LEDs (illuminated)

Naturally troubleshooting the first installation in a particular site is the most difficult. If nothing works after initial installation completed you have several potential suspects:

∙The LAN cabling

∙The patch panel at the far end

∙The switch at the far end

∙The terminal block at the Flex-Jack housing

∙The Jack-PC used for testing

∙The PoE equipment

The overall motivation (as in any troubleshooting flow) is to isolate and identify the faulty component/s. Keep in mind that there may be more than one problem!

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