Jack PC Hardware User Manual - Training Department
Version 0506
Limited Warranty Types:
Mail-In Coverage
The Customer will make the initial service request to the Chip PC Customer Service. If Chip PC determines that a repair is required, the Customer will receive instructions on returning the Product to Chip PC. The customer will return the product in its original package or an equivalent. The Customer will pay incoming freight charges and is responsible for any loss or damage to the Product while it is in transit. Upon completion of the repair, Chip PC will return the Product to the Customer, freight prepaid. A copy of your Warranty Certificate must accompany the Product. All non-Chip PC Product, accessories, attachments must be removed from the Product before it is mailed in for service. Chip PC shall not be responsible for items that are not removed.
Carry-In Coverage
The Customer will make the initial service request through Chip PC on-line RMA form. If Chip PC determines that a repair is required, the Customer must deliver the Product to a Chip PC Authorized Service Provider, make arrangements and pay for the transport of Product to Customer after its repair. A copy of the Customer's Warranty Certificate must accompany the Product. All non-Chip PC Product, accessories, attachments must be removed from the Product prior to taking Product to the Chip PC Authorized Service Center. Chip PC or Chip PC Authorized Service Provider shall not be responsible for items that are not removed or that are damaged before they are received by Chip PC or the Service Center.
Upgrade Commitment on behalf of Customer
In case Chip PC discovers some failure in its Software (e.g. Operating System, Management Software, Plug-Ins or any other aspect of its Software), the customer might be required to upgrade his software to a specific software version within a reasonable period of time. After the specified time has passed, Chip PC will not be held obligated to support the product under its Warranty or Extended Warranty terms and conditions.
Note: In case Chip PC has decided to replace the device, Chip PC will guaranty to re-issue all XPI and other rights from the RMA unit to the returned device.
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