Chip PC CDC01927 manual Reseting the Jack-PC to Factory Default Settings RFD

Jack PC Hardware User Manual - Training Department

Version 0506

7.2Reseting the Jack-PC to Factory Default Settings (RFD)

In some cases it is recommended to perform RFD procedure to regain control of the device:

∙If device becomes unstable and you want to recover it

∙If device settings are not matching available display and as a result no video is visible

∙If device settings do not enable normal keyboard/mouse interaction

Jack PC should be booted in Safe Mode state in order to reset the device to the factory- defaults or in order to upgrade the device’s firmware.

Note: You will need a paper clip in order to press the RFD button (marked on the unit with explanation mark). The device should be connected to a monitor, and a mouse, and the device should be powered (by PoE or an external power supply).

Follow these steps to boot the device in to Safe Mode and to reset it to the factory-default settings:

∙Check the device is ON (Power/Fail LED should be steady green).

∙Use a paper clip (or similar tool) and press and hold the RFD Button and at the same time press the Reset-button for one (1) second and release it, without releasing the RFD button – keep holding it.

∙Wait few seconds until the Power/Fail LED will blink green and change to orange and couple of seconds later to red only then release the RFD button.

∙The device should be now static, with only the Power/Fail LED lighting in red, you should not proceed to the next step it the Power/Fail LED is not steady red.

∙Now, press the RFD button for one (1) more second and release it, and (the Power/Fail LED would turn green) and immediately press and hold it again (like doing a double click) - keep holding until the progress bar displayed on the monitor (the system-splash screen) has finished loading (the display might turn off and on) and until you see the log-on screen showing (SAFE MODE) on the title.

∙When a hardware reset is initiated as described above, the device has now boot into safe-mode state. This mode is designed to allow the device to complete boot in any scenario. When device is in safe- mode, only basic OS components are loaded and therefore device settings are unchangeable. Administrators can only perform firmware or hotfix installation during this mode.

∙In order to reset the device to factory default, on the WBT screen press (using the mouse) the "Reset …" button, and Check "Clear Device Settings" and/or "Remove Plug-ins" if you wish them to be removed. (it is recommended you keep installed plug-ins by un- checking the "Remove Plug-ins" option, unless you have a reason for removing then (corrupt installation, upgrade etc.) – after selecting the desired option – click on YES in order to reset the device. The device will then automatically restart.

∙If you want to exit the safe mode without resetting to factory defaults, simply, reboot the device by pressing the Reset button (on the Jack PC unit).

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