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Cisco Systems DPQ2202 important safety instructions Drag the tcp/ip preferences file to the Trash

Models: DPQ2202

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Frequently Asked Questions

3Drag the tcp/ip preferences file to the Trash.

4Close all open windows and empty the Trash.

5Restart your computer.

6As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times; then, release the keys and let the computer restart.

7When your computer fully reboots, click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP.

8Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

9Click Advanced in the User Mode window, and then click OK.

10Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server.

11Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window.

Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option.

12Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected. If there is a check mark in the option, select the option to clear the check mark, and then click Info in the lower-left corner.

13Is there a Hardware Address listed in this window?

If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close.

If no, repeat these instructions from step 6.

14Reboot your computer.

4028520 Rev A

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Cisco Systems DPQ2202 important safety instructions Drag the tcp/ip preferences file to the Trash

Contents

Cisco Model DPQ2202 VoIP Cable Modem User Guide In This DocumentHow Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Connect the Cable Modem for Internet and Telephone Service?IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONSNotice to Installers Notice à l’attention des installateurs de réseaux câblés20080814Installer820Intl Mitteilung für CATV-TechnikerAviso a los instaladores de sistemas CATV IMPORTANT SAFETY INSTRUCTIONSIMPORTANT SAFETY INSTRUCTIONS Power Source WarningGround the Product IMPORTANT SAFETY INSTRUCTIONSProtect the Product from Lightning Verify the Power Source from the On/Off Power LightHandling Optional, Rechargeable Battery SafetyProvide Ventilation and Select a Location Service WarningsCheck Product Safety Protect the Product When Moving ItUnited States FCC Compliance Declaration of ConformityCanada EMI Regulation IMPORTANT SAFETY INSTRUCTIONSIntroduction Benefits and Features4028520 Rev A IntroductionWhats In the Carton? Front Panel Description Front Panel Description 8 BATTERY Illuminates when the battery is fully charged4028520 Rev A Back Panel Description System Requirements for an Ethernet Connection What Are the System Requirements for Internet Service?Minimum System Requirements for a PC Minimum System Requirements for MacintoshI Do Not Have a High-Speed Internet Access Account How Do I Subscribe to High-Speed Internet and Telephone Service?I Already Have an Existing High-Speed Internet Access Account I Want to Use the Cable Modem for Telephone Service Where Is the Best Location for My Cable Modem? Before You Begin How Do I Mount the Modem on a Wall? OptionalHow Do I Mount the Modem on a Wall? Optional Location and Dimensions of the Wall-Mounting Slots4028520 Rev A Telephone Device Types What Are the Requirements for Telephone Service?Telephone Wiring Requirements Number of Telephone DevicesConnecting and Installing Internet Devices How Do I Connect the Cable Modem for Internet and Telephone Service?To connect devices Connecting the Cable Modem for High-Speed Data and Telephone Service Important When using a USB connection, you need to install USB drivers on your PC. For assistance, go to Installing USB Drivers on page Installing USB Drivers on Windows 2000 Systems Installing USB DriversInstalling USB Drivers on Windows Vista Systems Installing USB Drivers on Windows XP SystemsReplacing the Battery How Do I Maintain the Battery Optional Model OnlyCharging the Battery Using the Modem Without a BatteryRemoving and Replacing the Battery Location of the Battery Optional Model Only5 Close the battery compartment door. The battery lock will automatically re- engage Q. How does the cable modem connect to my computer? Frequently Asked QuestionsQ. How do I arrange for cable telephony installation? Q. After my cable modem is connected, how do I access the Internet?Renewing the IP Address on Windows 2000 or XP Systems Q. How many telephones can I connect?Q. Can I run more than one device on the modem? Q. How do I renew the IP address on my PC?3 Drag the tcp/ip preferences file to the Trash Having Difficulty? Common Troubleshooting IssuesI dont understand the front panel status indicators There is no dial tone when I lift the telephone handsetCheck and Correct Tips for Improved Performance4028520 Rev A Front Panel LED Status Indicator FunctionsInitial Power Up, Calibration, and Registration AC Power applied Front Panel LED Status Indicator FunctionsIndicator Normal Operations AC Power appliedFront Panel LED Status Indicator Functions Front Panel LED Status Indicators During Normal OperationsDocumentation Copyright Notice NoticesTrademarks DisclaimerFor Digital Broadband Delivery System products only, call For InformationIf You Have Questions For InformationService Provider Video Technology Group