Cisco Systems DPQ3212

Cisco Systems, Inc

5030 Sugarloaf Parkway, Box 465447

Lawrenceville, GA 30042

678 277-1120

800 722-2009

www.cisco.com

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices

section of this document for a list of the Cisco Systems, Inc., trademarks used in this document..

Product and service availability are subject to change without notice.

March 2011

Part Number

4019777 Rev B

Contents

Main Cisco Model DPQ3212 8x4 DOCSIS 3.0 Cable Modem with Embedded Digital Voice Adapter User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS Notice to Installers Notice lattention des installateurs de rseaux cbls Mitteilung fr CATV-Techniker Aviso a los instaladores de sistemas CATV IMPORTANT SAFETY INSTRUCTIONS Power Source Warning Ground the Product Protect the Product from Lightning Verify the Power Source from the On/Off Power Light Eliminate AC Mains Overloads Handling Optional, Rechargeable Battery Safety Provide Ventilation and Select a Location Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or Do not block ventilation openings. Protect from Exposure to Moisture and Foreign Objects Service Warnings Protect the Product When Moving It Telephone Equipment Notice United States FCC Compliance Consult the service provider or an experienced radio/television technician for help. Declaration of Conformity Canada EMI Regulation Introduction Benefits and Features Page Front Panel Description Page Back Panel Description Page What Are the System Requirements for Internet Service? Minimum System Requirements for a PC Minimum System Requirements for Macintosh System Requirements for an Ethernet Connection System Requirements for a USB Connection How Do I Subscribe to High-Speed Internet and Telephone Service? I Do Not Have a High-Speed Internet Access Account I Already Have an Existing High-Speed Internet Access Account I Want to Use the Cable Modem for Telephone Service Where Is the Best Location for My Cable Modem? How Do I Mount the Modem on a Wall? (Optional) Before You Begin Page Location and Dimensions of the Wall-Mounting Slots What Are the Requirements for Telephone Service? Number of Telephone Devices Telephone Device Types Dialing Requirements Telephone Wiring Requirements How Do I Connect the Cable Modem for Internet and Telephone Service? Connecting and Installing Internet Devices Connecting the Cable Modem for High-Speed Data and Telephone Service To avoid personal injury, follow the installation instructions in the exact To prevent possible damage to equipment, disconnect any other telephone Hazardous electrical voltages can exist on the telephone ports on the cable Telephone wiring and connections must be properly insulated to prevent Page Installing USB Drivers Installing USB Drivers on Windows 2000 Systems Installing USB Drivers on Windows XP Systems Installing USB Drivers on Windows Vista Systems Frequently Asked Questions Page Page Page Page Having Difficulty? Common Troubleshooting Issues Tips for Improved Performance Check and Correct 4019777 Rev B 35 Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions 8 7 6 5 Normal Operations (AC Power applied) On When a single device is connected to either the Blinks When only one Ethernet or USB device is Off When no devices are connected to either the How Do I Maintain the Battery? Charging the Batteries Using the Modem Without a Battery Replacing the Batteries Page Notices Trademarks Disclaimer Documentation Copyright Notice Software and Firmware Use