4Troubleshooting
Indication | Check | Corrective action |
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The printer is not | 3) Is the thermal printhead | 3) If it is dirty, remove the dirt with the |
printing neatly. | dirty? | attached head cleaner. |
| Is a label stuck to the head. | If a label is stuck to the head, remove |
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| it. |
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| Note: Do not use a metal object to |
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| remove a label stuck to the inside of |
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| the printer. (This may damage the |
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| print head.) If adhesive label material |
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| is stuck to the thermal printhead, |
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| remove it with a soft cloth soaked in |
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| ethyl alcohol. |
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| 4) Is the thermal printhead in | 4) Adjust the offset of the thermal |
| the correct position for the | printhead with the media thickness |
| media that is used? | adjustment dial. |
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| 5) Is the printer’s head | 5) Adjust the thermal printhead pressure |
| pressure balance correct for | with the media width adjustment |
| the width of the media that | dial. |
| is used? |
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The printing position | 1) Is the media properly | 1) Correctly install the media. |
changes. | installed? |
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| 2) Is the platen dirty? | 2) If it is dirty, clean it with ethyl alcohol. |
| Is it deformed? | If it is deformed, replace it. |
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| Note: Consult with the dealer that |
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| supplied the printer concerning the |
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| replacement. |
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| 3) Are the data contents and | 3) If an error message is displayed, check |
| the command signals from | the content of the software and the |
| the host appropriate? | communication status set by the host |
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| computer. |
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| 4) Are the menu values set | 4) Set the correct menu values using the |
| appropriately? | operating panel or the host computer. |
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| 5) Are the sensitivities of the | 5) Set the media sensitivity to |
| media sensors appropriate | appropriate values. |
| for the media that is used? | If this does not solve the problem, |
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| change the “Sensor level” that is set |
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| in the “System setup.” |
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