Chapter 7 Troubleshooting

Chapter 7

Troubleshooting

When an error occurs, an error message is displayed on the LCD panel. This chapter describes corrective actions to be taken when error message is received or problems or difficulties are experienced.

7.1 Items to check in case of trouble

If problems or difficulties are experienced during the operation of the printer, please check the following table to try and resolve your problem.

Symptom

Check

Remedy

 

 

 

The LCD stays blank

1. Is the socket end of the power cord

1. Plug the socket end of the power cord

when the printer power is

plugged properly into an AC outlet?

properly into an AC outlet.

turned ON.

2. Is the other end of the power cord

2. Plug the other end of the power cord

 

 

plugged properly into the main power

properly into the main power input port

 

input port on the printer?

on the printer.

 

3. Is the power cord damaged or broken?

3. Replace the power cord. Use the

 

 

dedicated power cord for this printer.

 

 

Contact our service personnel to

 

 

obtain a replacement.

 

 

CAUTION: Do not use a power cord

 

 

other than the dedicated power cord

 

 

for this printer.

 

4. Is there electricity in the power outlet

4. Check the main power source to the

 

used to power the printer?

outlet. If there is no problem, check

 

 

whether electricity is supplied to the

 

 

building. Also, check for the possibility

 

 

of a power failure.

 

5. Have the main fuses in the fuse box for

5. Replace the main fuses for the

 

the building blown? Is the circuit

building and turn on the circuit breaker

 

breaker turned off?

again. For replacement, contact a

 

 

qualified electrician.

 

 

 

Paper can feed but

1. Is the printhead dirty? Is a label stuck?

1. If the printhead is dirty, wipe it off with

nothing is printed.

 

the thermal head cleaner supplied. If a

 

 

label is stuck, remove it.

 

 

CAUTION: Avoid using metallic tools

 

 

to remove labels stuck inside the

 

 

printer. (Metallic tools may damage

 

 

the printhead.)

 

 

If label adhesive material is stuck to

 

 

the printhead, wipe it off with ethyl

 

 

alcohol.

 

2. Are you using a genuine Citizen ribbon

2. Use a genuine Citizen ribbon or its

 

or its equivalent?

equivalent.

 

 

 

(continued)

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Citizen CLP-9301, CLP-9001 user manual Troubleshooting, Items to check in case of trouble

CLP-9301, CLP-9001 specifications

The Citizen CLP-9001 and CLP-9301 are innovative label printers that embody cutting-edge technology and design, catering to diverse printing needs in various industries. Renowned for their reliability and efficiency, these models offer a range of features that enhance productivity while ensuring high-quality output.

One of the standout features of the CLP-9001 and CLP-9301 is their exceptional print quality. Both printers utilize a high-resolution thermal transfer printing mechanism, providing sharp and detailed graphics alongside crisp text. This is particularly beneficial for producing barcodes, which are crucial in logistics, inventory management, and retail. The printers support a wide variety of label sizes, making them versatile for different applications, from small address labels to larger shipping tags.

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Robustness and durability are essential characteristics of the CLP-9001 and CLP-9301, making them suitable for demanding industrial settings. Built with sturdy materials, they are designed to withstand daily wear and tear while maintaining reliable operations. The thermal printhead, which is engineered for longevity, contributes to lower maintenance costs and reduced downtime.

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Overall, the Citizen CLP-9001 and CLP-9301 label printers stand out in the market due to their advanced features, user-friendly design, and robust performance. These models not only meet the high demands of various industries but also provide efficient solutions for growing businesses looking to enhance their labeling processes. With their combination of quality, efficiency, and ease of use, the CLP-9001 and CLP-9301 truly represent the future of label printing technology.