Citizen CLP-9001, CLP-9301 user manual 50

Chapter 7 Troubleshooting

Symptom	Check		Remedy
Text is not printed	1. Is the paper and ribbon loaded	1.	Load the paper and ribbon properly.
cleanly.	properly?	2.	Set the proper print density via the
	2. Is the print density too dark or faint?		menu or control software.
	3. Is the platen dirty or deformed?	3.	If the platen is dirty, remove the dirt
			using ethyl alcohol. If the platen is
			deformed, contact our service
			personnel for replacement.
	4. Is the printhead dirty? Is a label stuck?	4.	If the printhead is dirty, wipe it off with
			the thermal head cleaner. If a label is
			stuck, remove it.
			CAUTION: Avoid using metallic tools
			to remove labels stuck inside the
			printer. (Metallic tools may damage
			the printhead.)
			If label adhesive material is stuck to
			the printhead, wipe it off with ethyl
			alcohol.
	5. Are you using a genuine Citizen ribbon	5.	Use a genuine Citizen ribbon or its
	or its equivalent?		equivalent.
Print position changes.	1. Is the paper and ribbon loaded	1.	Load the paper and ribbon properly.
	properly?
	2. Is the platen dirty or deformed?	2.	If the platen is dirty, remove the dirt
			using ethyl or isopropyl alcohol.
			If the platen is deformed, contact our
			service personnel for replacement.
	3. Are you using a genuine Citizen ribbon	3.	Use a genuine Citizen ribbon or its
	or its equivalent?		equivalent.
	4. Are the contents of the data and signals	4.	If a message of “ERROR RS-232C”
	from the computer improper?		etc is displayed on the LCD, check the
			contents of the software and the
			communication conditions set on the
			computer.
	5. Are the print attributes improper?	5.	Set the proper print attributes via the
			Menu from the control panel.
	6. Is the label sensor threshold set	6.	Incorrect threshold level may cause
	correctly for the media being used?		the printer to miss some or all of the
			end-of-label marks on the media.

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