TROUBLE-SHOOTING GUIDE
E N G
➤Phone Will Not Operate
Disconnect any other equipment that may be attached to the phone. Check your phone cords and connections. Try a dif- ferent line cord and/or handset cord to determine if the problem is with one of the cords. If problem lies in the cord simply replace the cord.
•Loss Of Numbers Programmed Into Memory
Your C320 phone will maintain its memory for up to 12 hours during a power loss. If you unplug the phone from the telephone line for long periods or lose your phone service for an extended period of time you will need to reprogram the phone.
L
I
S H
➤Dialing Problems
• Can’t Dial Out
Make sure that TONE/PULSE switch is set correctly. Phone should be set to TONE if you have touch tone service from your phone company. Phone should be set to PULSE if operating with rotary dial service.
•Phone Doesn’t Dial Out On First Attempt
Your phone may be at the end of a long line of phones, due to the way the phone company installed the wiring in your neighborhood. In this case, your phone may not get enough power from the phone line. Try waiting
➤Programming Personal Access Codes
•Difficulty Programming Account Numbers
Your TONE/PULSE selector must be switched to the TONE mode to enter account numbers. This is because most interactive phone systems require TOUCH TONE to operate. If your phone service is rotary service, you must have the switch set to PULSE to dial a number. Once you are connected move the switch to TONE and enter your responses using TOUCH TONE mode. When your call is complete move the switch back to PULSE so you are ready to make your next call.
21
