TROUBLESHOOTING
Time on the Ensemble has shifted.
•Incorrect time information from incoming Caller ID changes the time. To correct, press the “Date/Time” icon and adjust manually.
The second caller’s information is not displayed during an outside call.
•In order to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWCID), you must first contact your service provider and subscribe to the desired service.
•After subscribing, you may need to contact your service provider again to activate this specific service, even if you already subscribed to both Caller ID and Call Wait- ing with Caller ID services (CWCID).
The Ensemble does not record new messages.
•The answering system is turned off. Turn it on by pressing the “Ans Machine” icon on the LCD screen - make sure the icon is set to “ON”.
•The message memory is full. Erase unnecessary messages by pressing the “Mes- sages” button on the screen, then clear messages individually or all (by pressing the “Clear All” button at the top of the Messages window.
•If you subscribe to a voice mail service, messages are recorded by your service provider, not your telephone. Change the unit’s number of rings setting or contact your service provider.
I cannot operate the answering machine remotely.
•To remotely access your answering machine, call the phone number for your Ensemble. When the outgoing message starts playing, enter the system PIN (“1234”) and follow the voice prompts for the Ensemble, to play/delete messages on the unit.
Unable to access Automated Systems
•Automated systems used by banks, long distance, voice mail and other applications require that a phone be set to “Tone” dialing. Confirm that the “Tone/Pulse” setting is set to “Tone”.
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