Troubleshooting

If a solution does not fix your problem, try all solutions for the symptom or try the solution a second time.

Tip

Before contacting Technical Support, keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Help G button on the keyboard. This button accesses important service- and-support information and tools.

Symptom

No sound.

Information in this section is divided into three areas: Symptom, Problem, and Solution.

The Symptom line describes the symptom or warning for the type of problem you are having. The Problem column identifies one or more reasons why the symptom may have occurred. The Solution column describes what you should do to try to fix the problem.

Note: Some of the symptoms listed for certain troubleshooting problems will not apply to your computer. For specific problems relating to the monitor or printer, refer to the documentation that came with the equipment.

Audio

Problem

Solution

Speaker cables are

Shut down your computer using the normal

not properly

shutdown procedure. Reconnect the speakers.

connected.

Refer to the Quick Set-Up poster for instructions.

 

 

Volume has been

On the Windows taskbar, click the Volume ÷ icon

muted.

and clear the Mute check box.

Computer is in Sleep

See Waking Your Computer in the chapter “Using

mode. This mode is

Your Computer” in this guide.

identified when the

 

Power Status light

 

on your Internet

 

keyboard is lit in

 

amber.

 

 

 

MY PRESARIO—GETTING STARTED

NEED SOME HELP? 8-5

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Compaq 233789-371 manual Audio