Symptom
Computer will not turn on.
“Illegal Operation has Occurred” error message is displayed.
Computer will not start.
Power
Problem | Solution |
Line voltage selection | Set the line voltage selection switch to the |
switch is not in the | correct setting for your region, or call Compaq |
proper position for | Technical Support for assistance. Refer to your |
your region (115V/ | Certificate of Warranty for details. |
230V). |
|
|
|
Wall outlet is bad. | Test the outlet by connecting a different |
| electrical device to outlet. |
Software being used is | Verify that the software is certified by Microsoft |
not | for your version of Windows (see programme |
for your version of | packaging for this information). |
Windows. |
|
|
|
Configuration files are | If possible, save all data, close all programmes, |
corrupt. | and restart your computer. If the error message |
| returns, you may need to back up your data files |
| and use the QuickRestore CD. Refer to the |
| QuickRestore CD table in this chapter for details. |
| ▲ Caution: Factory Restore reformats your |
| hard drive; all data files will be lost. |
System files may have | 1. Insert a |
been damaged. You | 2. Restart your computer. |
will need to insert a | 3. At the A:> prompt, type SYS C: and press the |
| Enter key. The following message will be |
Windows | displayed: SYSTEM TRANSFERRED. This task |
to restart your | will restore the system files to your hard |
computer. | drive. |
| 4. Restart your computer. |
| If this task does not restart your computer, call |
| Compaq Technical Support. Refer to your |
| Certificate of Warranty for details. |
|
|
Wrong memory | Verify the installation of memory modules by |
modules were used in | calling Compaq Technical Support. Refer to your |
upgrade, or memory | Certificate of Warranty for details. |
modules were installed |
|
in the wrong location. |
|
Hard drive has been | Call Compaq Technical Support. Refer to your |
damaged. | Certificate of Warranty for details. |
|
|
MY |
