Symptom

Keyboard commands and typing are not recognized by computer.

Mouse does not respond to movement or is too slow.

Mouse will only move vertically or horizontally.

Keyboard and Scroll Mouse

Problem

 

Solution

 

 

 

Keyboard connector is

1.

On the Windows taskbar, click the Start

not properly

 

button.

connected.

2.

On the Start menu, click Shut Down... The

 

 

Shut Down Windows dialog box is displayed.

 

3.

Select the Shut down option.

 

4.

Click OK.

 

5.

After the shutdown is complete, reconnect

 

 

the keyboard to the back of your computer

 

 

and restart your computer.

 

 

Program in use has

Shut down your computer using the mouse.

stopped responding to

Refer to the problem below, “Mouse connector is

commands.

not properly connected.”

 

 

Keyboard needs repair.

Refer to your Certificate of Warranty for details.

 

 

Mouse connector is

Shut down your computer using the keyboard:

not properly

1.

Press the Ctrl and Esc keys at the same time

connected.

 

to display the Start menu.

 

2.

Use the up or down arrow key to select Shut

 

 

Down..., and then press the Enter key.

 

3.

Select the Shut down option. You may need

 

 

to use the up or down arrow key.

 

4.

Press the Enter key to select OK.

 

5.

After the shutdown is complete, reconnect

 

 

the mouse connector on the back of your

 

 

computer (or the keyboard) and restart your

 

 

computer.

 

 

Mouse roller ball is

Remove the roller ball cover from the bottom of

dirty.

the mouse, and clean with mouse cleaning kit

 

(available in most computer stores).

 

 

Program in use has

Shut down your computer using the keyboard.

stopped responding to

Refer to the preceding problem “Mouse

commands.

connector is not properly connected” for details

 

on how to shut down using the keyboard.

 

 

Mouse needs repair.

Call Compaq Technical Support. See your

 

Certificate of Warranty for details.

 

 

 

6-12 NEED SOME HELP?

MY PRESARIO—GETTING STARTED

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Compaq 5BW474 manual Keyboard and Scroll Mouse
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5BW474 specifications

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