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Compaq 5BW474 manual Power, Symptom, Problem, Solution, not Microsoft-certified

Models: 5BW474

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Power

Symptom

Computer will not turn on.

“Illegal Operation has Occurred” error message is displayed.

Power

Problem

 

Solution

 

 

Line voltage selection

Set the line voltage selection switch to the

switch is not in the

correct setting for your region, or call Compaq

proper position for

Technical Support for assistance. Refer to your

your region (115V/

Certificate of Warranty for details.

230V).

 

 

 

 

Wall outlet is bad.

Test the outlet by connecting a different

 

electrical device to outlet.

Software being used is

Verify that the software is certified by Microsoft

not Microsoft-certified

for your version of Windows (see program

for your version of

packaging for this information).

Windows.

 

 

 

 

Configuration files are

If possible, save all data, close all programs, and

corrupt.

restart your computer. If the error message

 

returns, you may need to back up your data files

 

and use the Recovery CD. Refer to the Recovery

 

CD table in this chapter for details.

 

▲

Caution: Factory Restore reformats

 

 

your hard drive; all data files will be

 

 

lost.

 

 

 

6-14 NEED SOME HELP?

MY PRESARIO—GETTING STARTED

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Page 69
Image 69
Compaq 5BW474 Power, Symptom, Problem, Solution, not Microsoft-certified, restart your computer. If the error message
Page 68 Page 70