Compaq 7360 Troubleshooting Guide 13-13 Internet, Keyboard and Mouse

Troubleshooting Guide 13-13
Internet
Symptom Problem Solution
Internet takes too
long to download
Web sites.
Modem is not set up properly. Verify correct modem speed and COM port
are selected.
1. Click the Start button and point to
Settings.
2. Click Control Panel and double-click
Modems.
3. Windows will detect the modem you
have installed. Click the Properties
button.
4. Verify that the correct modem port is
set and the maximum speed of your
modem is selected. Reset these
settings if necessary, and click OK.
5. Close the Control Panel window.
Keyboard and Mouse
Symptom Problem Solution
Keyboard connector is not
properly connected.
Shut down your Internet PC using your
mouse.
1. On the Taskbar, click the Start button.
2. Click Shut Down...
3. Select the Shut down option and click
OK.
After the shutdown is complete, reconnect
the keyboard connector on the rear of your
Internet PC and restart the computer.
Keyboard commands
and typing are not
recognized by
Internet PC.
Program in use has stopped
responding to commands.
Shut down your Internet PC using your
mouse. Refer to the problem “Keyboard
connector is not properly connected.”