v
iTable of Contents
CHAPTER 12
Understanding Your Service and Support Options
Compaq Support.................................................................................................................12-1
Using Compaq Diagnostics................................................................................................. 12-2
Testing Equipment...................................................................................................... 12-3
System Record................................................................................................................... 12-4
Compaq Service Connection............................................................................................... 12-5
Overview.....................................................................................................................12-5
Turning Compaq Service Connection On and Off..........................................................12-5
How it Works...............................................................................................................12-6
Compaq Service Connection Privacy and Data Security Statement.............................. 12-6
Internet Support..................................................................................................................12-7
Drivers................................................................................................................................12-8
Installing Drivers for New Hardware............................................................................ 12-8
Reinstalling Deleted Drivers.........................................................................................12-8
CHAPTER 13
Troubleshooting Guide
Helpful Hints....................................................................................................................... 13-1
Understanding This Guide................................................................................................... 13-1
Contacting a Compaq Authorized Service Provider............................................................ 13-18