Compaq DL585 G2 Service and Support Offerings, Hardware Services On-site Service, Support Plus

QuickSpecs

HP ProLiant DL585 Generation 2 (G2)

Options

HP Serial Console Server HP 16 Port Serial Console Server		AF101A
Options	HP 48 Port Serial Console Server	AF102A
	Serial Adapter, RJ45-DB9 DCE Female, 1 Pack	AF103A
	Serial Adapter, RJ45-DB9 DCE Female, 8 Pack	AF110A

NOTE: Cat5e cables are required to connect Serial Adapters to Serial Console Servers. Additional Serial Adapters and Cat5e cables can be found at the following URL: http://www.hp.com/go/kvm.

NOTE: For additional information regarding KVM switches, Serial Console servers, rack mount monitors, keyboards and all related options please see the following URL: http://www.hp.com/go/kvm.

Service and Support Offerings

(HP Care Pack Services)

Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic	U4607E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic	U4608E
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,	U4609E
Electronic
Installation & Start-up Services
Hardware Installation, Electronic	U4617E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the	U4618E
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech	U4619E
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,	U4620E
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,	U6316E
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and Red Hat AS Linux SW Tech support	U9239E
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic

NOTE: For more information, customer/resellers can contact:

http://www.hp.com/services/carepack.

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