Diskette floppy drive select models only

Symptom	Problem	Solution

Recording audio CDs is	Wrong disc type or poor	Verify that you are using the correct disc type (media) for
difficult or impossible.	quality disc is being used.	the drive. Try a different brand of disc.
Cannot remove a CD or	The PC is turned off.	Turn on your PC and press the Eject button to extend
DVD disc.		the tray.
Cannot create (burn) a CD.	Problem with disc.	• Make sure the disc is clean and undamaged. If
		recording stopped during a recording session, the disc
		may be damaged; use a different disc.
		• Use the correct type of disc for the type of files you are
		recording. When using a CD-R disc, make sure it is
		blank when recording music, and is blank or
		appendable (disc with space to add more data files)
		when recording data.
		• Make sure the label is face up and centered in the tray.

	Problem with drive.	• Make sure the disc is in the correct drive.
		• Make sure the recording disc tray is clean and
		undamaged.
		• Select a slower write speed for the recording drive. Refer
		to the Help menu in the RecordNow! recording program
		to choose the speed.
	Problem with PC operation.	• Close all software programs and windows before
		recording.
		• If you are on a network, copy the files from a network
		drive to your hard disk drive first, and then record them
		to disc.
		• Restart the PC and try again.

diskette (floppy) drive (select models only)

Symptom	Problem	Solution

PC is unable to read the	A non-formatted diskette has	To format the diskette:
diskette (floppy disk).	been inserted.	1	Click Start, and then click My Computer.
		2	Right-click the 3½ Floppy (A:) icon.
		3	Select Format.
		4	Select the desired options, and click Start to begin
			formatting the diskette.
	Diskette is damaged.	Use a new diskette.

	Diskette drive has failed.	Press the Help ? button on the keyboard to open the Help &
		Support Center, or refer to the Warranty & Support Guide
		to contact Support for replacement details.
Invalid system disk message	A diskette has been left in	When drive activity stops, remove the diskette and press the
displays.	the drive during startup.	Spacebar. The PC should start up.

troubleshooting 73