keyboard and mouse (continued)

Symptom

Problem

Solution

 

 

 

Mouse does not respond to

Mouse connector is not

Turn off your PC using the keyboard:

movement or is too slow.

properly plugged into the

1 Press the Ctrl and Esc keys on the keyboard at the same

 

back of the PC.

time to display the Start menu.

 

 

 

 

2 Use the up or down arrow key to select Turn Off

 

 

Computer, and then press the Enter key on the

 

 

keyboard.

 

 

3 Use the up or down arrow key to select Turn Off, and

 

 

then press the Enter key.

 

 

After the shutdown is complete, plug the mouse connector

 

 

into the back of your PC and turn on your PC.

 

Program in use has stopped

Restart your PC by using the keyboard. If possible, save any

 

responding to commands.

open files and close open applications before restarting.

Mouse moves only vertically

Mouse roller ball is dirty.

Remove roller ball cover from bottom of mouse and clean

or horizontally.

 

the ball with a damp, lint-free cloth (not paper).

 

Mouse is damaged.

Press the Help ? button on the keyboard to open the Help &

 

 

Support Center, or refer to the Warranty & Support Guide

 

 

to contact Support for replacement details.

Mouse does not work after

Mouse is not connected

Try unplugging and then reconnecting the mouse cable to

installation or is not

properly.

your PC.

detected.

 

 

Wireless mouse batteries

Replace the two AA alkaline batteries in the mouse; then set

 

 

are low or empty.

the ID channel by pressing the Connect button on the

 

 

wireless receiver and then on the mouse. Refer to the

 

 

documentation that came with your wireless set.

Optical mouse does not

The optical sensor uses the

Place the mouse on a mousepad or white sheet of paper.

track cursor well.

pattern of the surface to

 

 

track the position of the

 

 

cursor. Reflective surfaces,

 

 

grooved surfaces, glass, or

 

 

other see-through surfaces

 

 

inhibit the ability of the

 

 

sensor to track the cursor.

 

 

Mouse sensor is dirty.

Wipe the light sensor lens on the bottom of the mouse with

 

 

a lint-free cloth (not paper).

Mouse cursor moves

The wireless mouse moves

Adjust the mouse speed. See page 21.

too fast.

the cursor more quickly than

 

 

a standard mouse.

 

memory

Symptom

Problem

Solution

 

 

 

Insufficient memory message

All memory in the PC is

Close all open programs, and then try desired task again.

is displayed.

being used by open

Or

 

 

programs, and memory is

Restart your PC:

 

needed for a desired task.

 

1

Click the Start button.

 

 

 

 

2

Click Turn Off Computer.

 

 

3

Select Restart.

 

 

 

 

78user’s guide

Page 85
Image 85
Compaq S0000 / 8000 manual Memory, Click Turn Off Computer