Continental Automated Buildings Association 6002 user manual Extended Warranty Policy

EdgeAccess® Universal Chassis System

A.4 Extended Warranty Policy

Canoga Perkins will, at its factory location, repair all defects occurring in Canoga Perkins products for a period of one year after the expiration of the original three-year factory warranty for a fee equal to six (6) percent of the current list price of the product. The product must be placed under extended warranty by written order from the customer and may be renewed for up to three years beyond the original extension. This service is available to products purchased directly from Canoga Perkins or through its System Integrators or Authorized Resellers.

This extended warranty will not apply to products that have been subject to misuse, neglect, accidental damage, improper installation or maintenance, alteration or repair by anyone other than Canoga Perkins or its authorized representative.

Inbound freight for returned units will be at the customer's expense. Outbound freight for repaired units will be at Canoga Perkins’ expense. Repaired units will be returned to the customer in the

48 continental states by standard ground shipment unless otherwise specified, with any additional costs for customer specified overnight or second day deliveries at the customers expense.

Extended warranty service must be arranged through the Regional Sales Manager, or the Canoga Perkins Customer Service Department, PRIOR to the expiration of the initial Factory Warranty period. Renewal of an Extended warranty must also be placed prior to the expiration of the extended period A Return Material Authorization (RMA) number will be issued for each product to be returned for service. Products returned for repair without an RMA will be refused.

Canoga Perkins reserves the right to replace defective products with comparable products, either new or used. Repaired products will carry an added 90-day warranty if repair is made within 90 days of the expiration of the extended warranty agreement.

Purchase orders for extended warranty service must include the model number and serial number(s) of the products to be covered.

All returned equipment, with RMA number, should be sent to:

CANOGA PERKINS CORPORATION

Customer Service Department

20600 Prairie Street

Chatsworth, California 91311-6008 USA

Business Phone: (818) 718-6300

(Monday through Friday 7:00 a.m. – 5:00 p.m. Pacific Time)

FAX: (818) 718-6312

Web Site: www.canoga.com Email: fiber@canoga.com

24 Hour Emergency Repair Hot Line

(800) 360-6642 – in the USA

6002/6003/6004 WWDM Users Manual A-3