28Customer support

Can’topenofficefiles.

COWONQ5Wdoesnotincludeofficeviewer.Inordertoviewofficefiles,WINCEmustbeupgradedus- ingWINCEupgradepack. PleaserefertotheWINCEupgradeguidefromtheMicrosoft.

Noisyrecordings

NoisefromtheHDDmaybepickedupbybuilt-inmicrophoneduringrecordings. Also,duetolimitation ofdigitaldevices,recordedaudiomaynotsoundnormalized.

Can’treaddecodedforeignlanguages

COWONQ5WisbuiltontheEnglishversionofWindowsOS,thereforesomespecialforeigncharacters/ symbols/fontsmightnotbedisplayedcorrectly.

PCdoesnotrecognizeQ5W.

MakesureQ5Wissetto‘MassStorageDevice’(Utility->Settings->System->USB) WhenActiveSyncModeisenabled,Q5won’tberecognizedasaMassStorageDevicefromthe windowsOS.

Press‘RESET’button,whenQ5WdoesnotturnonafterconnectingtoPC.

Ifconnectingisunstable(disconnectingfrequently),useUSBportinthebackofPC.

USBHostwon’trecognizemyUSBdevice

NotallUSBdevicesarecompatiblewiththeQ5WUSBHost.Pleasevisitourwebsiteandcheckthe compatibleUSBdevicelist.

Availablediskspaceindicatedislessthanactualdiskspace.

AvailablediskspaceindicatedislessthanActualdiskspace.

Availablediskspaceindicatedmaylessthanactualdiskspace. Thisisbecausethespacerecognizedby boththeharddiskmanufacturerandyourcomputerisdifferent,andthespaceusedforsystemfilesfor normalplayeroperationhasinfluenceintheactualdiskspace.

Diskisfull,andsystemdoesnotwork.

Diskisfull,andsystemdoesnotwork.

Atleast5MBoffreespaceisrequiredforsettingsfilesandsystemreserves.

COWON Q5W

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Cowon Systems Q5W user manual Can’topenofficefiles