Section 5 - Troubleshooting

5. Noisy images occur. How can I solve the problem?

The video images might be noisy if the Internet Camera is used in a very low light environment.

6. The images are poor quality, how can I improve the image quality?

Make sure that your computers display properties are set to at least 6-bit color. Using 16 or 256 colors on your computer will produce dithering artifacts in the image, making the image look as if it is of poor quality.

The configuration on the Internet Camera image display is incorrect. Through the Web Configuration Video section of the Web management you need to adjust the image related parameters for improved images such as: brightness, contrast, hue and light frequency. Please refer to the Web Configuration section for detailed information.

7. Why are no images available through the Web browser?

The ActiveX might be disabled. If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu. You may also need to change the security settings on your browser to allow the ActiveX plug-in to be installed.

If you are using Internet Explorer with a version number of lower than 5, then you will need to upgrade your Web browser software in order to view the streaming video transmitted by the Internet Camera.

D-Link DCS-910/920 User Manual

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D-Link DCS-910/90 Noisy images occur. How can I solve the problem?, Why are no images available through the Web browser?