D-Link DPH-150S user manual Troubleshooting

7. Troubleshooting

The following troubleshooting information can be used to help solve most common problems.

QUESTION		RECOMMENDED ACTION
There is no DIAL tone	1.	Check if there are any loose connections.
Nothing is displayed on the	1.	Check if the power cord is connected properly.
LCD screen	2.	Check if there is proper AC power coming from the power outlet.
Why can’t I dial my friend’s SIP	1.	Check Registrar Server Domain Name/IP address and Outbound
number?	Proxy Domain Name/IP Address (under SIP Settings in Configuration
	Menu). Make sure you have the right Name or IP Address.
	2.	Check the LCD display on your phone to see if there is a name or
	number displayed on the screen. If the name or number is not displayed,
	use a web browser and access the configuration menu. Make sure that
	the Registrar Server Domain Name/IP Address is correct.
	3.	Check the register status under SIP Account Settings in the
	configuration menu (from a web browser). If your status is unregistered,
	it means you do not have a SIP account. Contact your SIP service
	provider to get an account.
I accidentally set DSL to enable	Unplug the power cord from the IP phone. Wait 2 seconds and plug the
and now the phone does not	power cord back in the IP phone. Press and hold the MENU key. The
boot up	system should bypass boot up and go straight into the phone setup
	menu. Modify the phone setting and make sure you save it before you
	exit.
Why do I get “Can’t Upgrade	Make sure you exit setting mode (phonebook, menu, speed dial…)
Now” screen when I click	before you click [Submit] in the configuration menu.
[Submit] in the configuration
menu?
The WAN port of my DPH-150S	To solve this problem, please change the IP segment of the PhoneA
(PhoneB) is connected with the	LAN port to something other than “192.168.15.xxx” (for example,
LAN port of another DPH-150S	“192.168.10.xxx”).
(PhoneA). Then, my DPH-150S

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