Before You Call for Service

Problem Solution Guide

Problem

May be caused by

What to do

Nothing works. Igniters

Outdoor grill not connected to

Connect power plug to electrical outlet .

do not spark (no clicking

electrical power.

 

sound).

 

 

Power to electrical outlet is off.

Check for tripped circuit breaker or blown fuse.

 

 

 

Check also for tripped ground fault interrupter (see

 

 

page 21).

 

 

 

 

Power outage.

Contact power company.

 

 

 

 

Wet or dirty igniter.

Clean according to Care and Cleaning section.

 

 

 

 

Extension cord not providing

If appliance is connected to an extension cord, check

 

adequate ground.

the extension cord.

 

 

 

Sparking, but no flame

Wet or dirty igniter.

Clean and dry according to Care and Cleaning sec-

(burners make a clicking

 

tion.

sound, but do not ignite).

 

 

Gas is turned off.

Make sure the gas shut-off valve is open.

 

 

 

 

 

Gas supply interrupted.

Natural gas units: Contact gas company. LP tank

 

 

units: Make sure the tank is not empty. Whole house

 

 

LP units: Check gas supply.

 

Burners are clogged or dirty.

Clean according to Care and Cleaning section.

Standard “U” burner flame is

Burners are clogged or dirty

Clean according to Care and Cleaning section.

distorted or uneven.

 

 

Side burner flame is distort-

Burner cap not properly posi-

Make sure burner is assembled according to the

ed, yellow or very large.

tioned (side burners only).

Setting Up Your Outdoor Grill section.

 

Outdoor grill set up to use a

Have qualified service technician check to make sure

 

different type of gas (natural

that the outdoor grill is set up for the type of gas.

 

or LP).

 

 

Gas regulator is not installed,

Have qualified service technician check the gas

 

faulty or set for wrong type of

regulator.

 

gas.

 

 

 

 

Igniter continues to spark

Burner is cold (side burners

Burners may continue to spark for up to 60 seconds

(click) after flame ignites.

only).

when cold and set to low. See Operating Your

 

 

Outdoor Grill section for more information on how

 

 

to minimize.

 

 

 

 

Burner cap not properly posi-

Make sure burner is assembled according to the

 

tioned (side burners only).

Setting Up Your Outdoor Grill section.

 

Flame distorted by air draft.

Minimize any air drafts around the grill.

 

Wet or dirty igniter.

Clean according to Care and Cleaning section.

 

Burners are clogged or dirty.

Clean according to Care and Cleaning section.

 

Low gas pressure.

Contact gas company (natural gas units only).

 

Electrical outlet polarity re-

Have a licensed electrician check the electrical outlet

 

versed.

for correct polarity.

Flame goes out at low set-

Air intake holes under control

Check to make sure air holes under knobs are not

ting.

panel are covered or obstruct-

blocked. Check to make sure the appliance is prop-

 

ed.

erly installed so that air flows freely into the holes

 

 

under the control panel.

 

 

 

 

Low gas pressure.

Contact gas company (natural gas units only).

 

 

 

Lights do not work.

No power.

See Nothing Works above.

 

 

 

 

Light bulb(s) burned out.

See Care and Cleaning section.

 

 

 

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