Dane-Elec Memory MD-H101T1E23S user manual Client message on mobile devices

my-DittoUser Manual 92

13.3 Client message – on mobile devices

Case:

The following message appears- "Upgrade Available - Client & Server revisions are incompatible! Application will terminate."

Solution:

The problem is that my-Ditto version and my-Ditto mobile application version are incompatible.

This can happen for two reasons – my-Ditto version is older than the application version or vice versa.

If a new application has been downloaded to the device, but no update has been loaded on my-Ditto, do the following:

1.Plug your master USB key (gray) into the computer.

2.Run my-Ditto application.

3.My-Ditto update message will appear.

4.Choose the "upgrade now" option.

5.Wait about 15 min until the end of the update.

6.When the HDD LED’s turn on and my-Ditto desktop application reconnects, you can start using my-Ditto application on your mobile device.

If an update been performed on my-Ditto but the new application has not been downloaded from the app store, do the following:

1.Go to the app store on your iPhone/iPad or to the market (android).

2.Update myDitto application (if available)

Case:

The following message appears-"Unrecognized email address - Please verify that your email address was registered using a desktop client and approved by clicking the link from the email message received."

Solution:

1.Verify the email address (refer to section 4.4.2).

2.If no message been reached the email address, Edit the email (refer to 4.4.2).

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