Problem/Symptom
HARDWARE (Cont.)
Resolution
Paper bay door will not | It is possible that your roll of paper is too |
close. | large. Unwrap enough of the media to |
| enable the paper bay door to close. |
| It is also possible that one or both of the |
| platen clips has closed. Use your thumb to |
| open the platen clips and then try closing |
| the paper bay door. |
The printer makes a | Unplug the printer’s power cable. Open the |
grinding sound and | paper bay door. Remove the roll of print |
produces distorted or | media and make sure that the roll is tight |
condensed print. | with no loose coils of media. Replace the |
| media and close the bay door. Power on the |
| printer and try again. If the problem |
| continues contact Technical Support. |
|
|
The printout looks | Clean the printhead as described in the |
spotted or dirty. | maintenance section of this manual. |
| 29 |
