OUTSIDE CALLS
MAKING AN OUTSIDE CALL
•Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial
•Dial the telephone number.
•Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: You will receive No More Calls tone when you attempt to make a call and there is no key available for that line.
•If Least Cost Routing is enabled on your phone system, this button may be labeled LCR or accessed by dialing an access code (usually 9).
•If your system is programmed to require an authorization code before mak- ing a call, dial ✱ plus a valid code before selecting a C.O. line.
•If your system is programmed to require an account code before making a call, press the ACCT button or dial 47 plus a valid code, press the ACCT button again and then select a C.O. line.
For more information on authorization and account codes, see your system administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before dialing.
ANSWERING AN OUTSIDE CALL
•Lift the handset and you are automatically connected to the ringing call. See Ring Preference under CustomizingYour
NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key.This device can operate in any one of the six different ring plans.
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NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before dialing.
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this means that the line or group of lines is busy.
•Press the CBK key or dial 44.You will hear confirmation tone.
•When the line becomes free, the system will call you back.
•Lift the handset or press the ANS/RLS key to answer, wait for dial tone and dial the telephone number or speed dial number again.
NOTES:
1.A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.
2.If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before dialing.
CANCELLING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.
Your phone may have a maximum of five callbacks to lines and/or stations set at a time. To cancel a callback:
•Press the CBK key or dial 44.You will hear confirmation tone.
•While you are listening to confirmation tone, press the HOLD key. This will cancel the oldest set callback.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using the 7B phone before dialing.
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