Solving Problems 29
Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
IF THE POWER LIGHT IS OFF —The computer is either turned off or is not receiving power.
• Reseat the power cable into both the power connector on the back of the computer and the electrical
outlet.
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical
outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and
power extension cables to verify that the computer turns on properly.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Ensure that the main power cable and front panel cable are securely connected to the system board (see
page54).
IF THE POWER LIGHT IS BLINKING AMBER —The computer is receiving electrical power, but an
internal power problem might exist.
• Ensure that the voltage selection switch (see page 50) is set to match the AC power at your location (if
applicable).
• Ensure that the processor power cable (see page 54) is securely connected to the system board.
IF THE POWER LIGHT IS STEADY AMBER —A device might be malfunctioning or incorrectly installed.
• Remove and then reinstall the memory modules (see page 55).
• Remove and then reinstall any cards (see page 58).
• Remove and then reinstall the graphics card, if applicable (see page 58).
ELIMINATE INTERFERENCE —Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet
CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup and
troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON