20 Solving Problems
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to a CD/DVD-RW drive

TEST THE DRIVE
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK See the "Cleaning Your Computer" on page91.
CHECK THE CABLE CONNECTIONS
CHECK FOR RUN THE HARDWARE TROUBLESHOOTERSee page 46.
RUN THE DELL DIAGNOSTICS See page38.
ADJUST THE WINDOWS VOLUME CONTROL
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER See "Sound and Speaker Problems" on page31.
CLOSE OTHER PROGRAMS The CD/DVD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC Search for
the keyword standby in Windows Help (see page8) for information on power management modes.