Samsung HT-J4200/EN Symptom Check/Remedy Disc is rotating but, There is no picture, Picture is

	Symptom		Check/Remedy
•	The disc is rotating but	•	Is the TV power on?
•	there is no picture.	•	Are the video cables connected properly?
	Picture quality is poor	• Is the disc dirty or damaged?
	and the picture is	•	A poorly manufactured disc may not be playable.
	shaking.
Audio language and		•	The Audio Language and subtitle functions will not work if the disc does not
subtitles do not work.			contain multiple language sound tracks or subtitles.
The menu screen does not		•	Are you using a disc that does not contain menus?
appear even when you
select the menu function.
The aspect ratio cannot be		•	The home cinema can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3
changed.			Letter Box mode, or 4:3 Pan-Scan mode, but plays 4:3 Blu-ray/DVD discs
			in 4:3 mode only. Refer to the Blu-ray Disc jacket, and then select the
			appropriate aspect ratio.

•The product is not working.

(Example: The power goes off or you hear a strange noise.)

•The Product is not working normally.

•Press and hold the remote control's 5 button for 5 seconds in STANDBY mode. This will reset the unit.

-- Using the RESET function will erase all stored settings. Do not use this function unless necessary.

You have forgotten the	•	With no disc in the product, press and hold the product's 5 button for longer
rating level password.		than 5 seconds. INIT appears on the display and all settings will return to
		their default values.
		-- Using the RESET function will erase all stored settings.
		Do not use this function unless necessary.
Can't receive radio	•	Is the antenna connected properly?
broadcasts.	•	If the antenna's input signal is weak, install an external FM antenna in an
		area with good reception.
There is no sound when	•	If you press the ^ button while listening to TV audio using the D. IN or AUX
you try to listen to TV audio		functions, the Blu-ray/DVD disc functions are turned on and the TV audio is
through the home cinema		muted.
speakers.
"Not Available" appears on	•	The features or action cannot be completed at this time because:
screen.		1. The Blu-ray/DVD disc's software restricts it.
		2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of
		range.
If the HDMI output is set to	•	Press and hold the 5 button on front panel for more than 5 seconds with no
a resolution your TV cannot		disc in the product. All settings will revert to their factory settings.
support (for example,
1080p), you may not see a
picture on your TV.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the product.
	•	Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input

resolution.

Appendix

39 - English