31
Solving Problems
On AC adapter:
Solid white • – computer is powered on and
battery is charged
Blinking white • – computer is in a standby
state
Memory Problems If you experience memory problems —
Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications”
on page 50.
Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 36).
Reseat the memory modules (see the •
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.
Lockups and Software Problems If a program stops responding — End the
program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click the 2. Applications tab.
Select the program that is no longer 3.
responding.
Click 4. End Task.
If the computer stops responding —
NOTICE: You might lose data if you are
unable to perform an operating system
shutdown.
Turn the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press and hold the power
button until the computer turns off and then turn
your computer on.