Solving Problems | Dell P464C, 1340, PP17S guide

Solving Problems

If a solid blue screen appears — Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button until the computer turns off and then turn your computer on.

If you have other software problems —

•Keep backup copies of your important data always.

•Use a virus-scanning program to check your computer.

•Save and close any open files or programs and shut down your computer using the Start menu.

•Check the software documentation or contact the software manufacturer for troubleshooting information:

––Ensure that the program is compatible with the operating system installed on your computer.

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––Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

––Ensure that the program is installed and configured properly.

––Uninstall and then reinstall the program, if necessary.

––Write down any error message that is displayed to help in troubleshooting.

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Dell P464C, 1340, PP17S setup guide Solving Problems

Contents

SETUP GUIDE Page SETUP GUIDE January 2009 P/N P464C Rev. A02 Contents System Restore Options Getting Help Setting Up Your Studio XPS Laptop Before Setting Up Your Computer Connect the AC adapter Check the Wireless Control Connect the Network Cable Optional Press the Power Control Connecting to the Internet Optional Set Up Windows VistaSetting Up a Wired Internet Connection Setting Up Your Internet Connection Setting Up a Wireless ConnectionClick Start → Connect To Setting Up 5.1 Audio Connections Removing and Replacing Battery Using Your Studio XPS Device Status Lights Using Your Studio XPS Wwan status light Turns on when Wwan is enabled Right Side Features ExpressCard slot Supports one ExpressCard On battery power Using the Optical Disc Drive Playing or recording CDs and DVDs Left Side Features This connector cannot be used as an input port for Hdmi Display Features Media, Wireless, and Power Controls Computer Base and Keyboard Features SD/MMC MS/Pro xD Software Features Optional Graphics Processor FeatureProductivity and Communication Entertainment and Multimedia Customizing Your Energy SettingsCustomizing the Desktop Backing Up Your Data Network Problems Solving ProblemsWired Connections If the wired network connection is lost Power Problems Solving Problems If you experience memory problems Memory ProblemsLockups and Software Problems If a program stops responding End the program Solving Problems Using Support Tools Dell Support Center System Messages Not indicate a potential hard drive Hardware TroubleshooterClick Start → Help and Support Dell Diagnostics Starting Dell Diagnostics System Restore Options System Restore Undoing the Last System Restore Dell Factory Image RestoreStarting System Restore Click Undo my last restoration and click Next Performing Dell Factory Image Restore Operating System Reinstallation Before you Begin Reinstalling Windows Vista Click Exit if the Install Windows message appears Getting Help DellConnect ServiceOnline Services Support.dell.com Mobilesupport@us.dell.com Support@us.dell.com AutoTech ServiceAutomated Order-Status Service Ftp.dell.com Getting Help Diagnostic Checklist Before You Call Contacting Dell Visit support.dell.com If you need to See Finding More Information and ResourcesAt support.dell.com Finding More Information and Resources Processor Basic SpecificationsSystem Model ExpressCard Memory Communications Video Audio Ports and Connectors Display Keyboard Backlit Camera BatteryTouch Pad AC Adapter Physical Computer Environment Operating 10% to 90% Noncondensing Storage To 95% Index Index Technical support Ventilation, ensuring Network cable, connecting 8 wireless network connection Page 0P464CA02 Page 0P464CA02 Page Printed on recycled paper Page 0P464CA02 Page 0P464CA02