35
Using Support Tools
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
Enter system setup and ensure that the boot •
sequence information is correct or see the
Service Manual on the Dell Support website
at support.dell.com.
No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure. See the Service Manual on the Dell
Support website at support.dell.com.
USB over current error — Disconnect the USB
device. Your USB device needs more power to
function properly. Use an external power source
to connect the USB device, or if your device has
two USB cables, connect both of them.
NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter
has exceeded its normal operating range.
Dell recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive
problem — S.M.A.R.T (Self-Monitoring Analysis
and Reporting Technology) error, possible
hard-disk drive failure. This feature can be
enabled or disabled in the BIOS setup. See
“Contacting Dell” on page 47 for assistance.
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click 1. Start → Help and Support.
Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.
In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.