Dell 1710, 1310 guide

3Specifications . . . . . . . . . . . . . . . . . . . . 23

4Troubleshooting . . . . . . . . . . . . . . . . . . . 35

Tools	35
Power Lights	35
Beep Codes	35
Error Messages	37
Dell Diagnostics	42
Solving Problems	44
Power Problems	45
Memory Problems	46
Lockups and Software Problems	47
Dell™ Technical Update Service	49
Dell Support Utility	49

5 Reinstalling Software	51
Drivers	51
Identifying Drivers	51
Reinstalling Drivers and Utilities	51
Restoring Your Operating System	54
Using Microsoft Windows System Restore	54
Using Dell™ PC Restore and Dell Factory Image Restore 56
Using the Operating System Media	59

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Contents

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Dell 1710, 1310 manual Lockups and Software Problems Dell Technical Update Service

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Front View About Your ComputerDell Vostro Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Setting Up Your Computer Quick Setup Setting Up Your Computer Connecting to the Internet Microsoft Windows XP Operating System Setting Up Your Internet ConnectionClick Start→ Internet Explorer→ Connect to the Internet Transferring Information to a New Computer Microsoft Windows XP Operating SystemMicrosoft Windows Vista Under Network and Internet, click Connect to the Internet To prepare a new computer for the file transfer Setting Up Your Computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Troubleshooting Power LightsTools Beep Codes Code Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops responding Other software problems Solid blue screen appears Dell Technical Update Service Accessing the Dell Support UtilityDell Support Utility Start menu Clicking the Dell Support Icon Double-Clicking the Dell Support Icon Reinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying Drivers Returning to a Previous Device Driver Version Using the Drivers and Utilities MediaProperties Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore Restoring Your Operating System Starting System Restore Undoing the Last System Restore Using Dell PC Restore and Dell Factory Image Restore Enabling System Restore Windows XP Dell PC Restore Windows Vista Dell Factory Image Restore Select Repair Your Computer Click Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows Your call when contacting support Finding Information Warranty information Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Visit support.dell.com Getting Help Index Index Index Index